Unit Manager - EVENINGS

DTS; Portsmouth (NH); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Evening hours

Quarterly bonus

401(k)

Health, dental and vision plans

Employee Assistance Plan

Paid training

Paid time off

Job summary

LDRM, a joint venture supporting National Visa Center operations, seeks a Unit Manager to guide and mentor Supervisors and staff, ensuring timely deliverables and performance reporting to the U.S. State Department.

You will oversee hiring, coaching, and development, and coordinate with overseas posts and government agencies. Onsite with situational telework, with a focus on accountability, efficiency, and mission alignment.

Qualifications

• Bachelor’s degree or four (4) years of additional experience may be substituted for a Bachelor's degree.
• Two (2) years of progressive management experience
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts
• Strong verbal and written command of the English language
• Excellent written and verbal communication skills
• Strong administrative and organizational skills
• Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills
• Experience working with NICE Contact Center Interaction Recording Software preferred
• Ability to interact with people at all levels
• Demonstrate a professional work ethic
• Basic understanding of geography
• Ability to work independently and collaboratively

Responsibilities

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
• Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services
• Suggest process improvements to improve service delivery and performance
• Promote innovation, efficiency, and effectiveness
• Resolve problems with minimal disruption to the activities being performed under the contract
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors
• You may be required to perform other duties as assigned to advance the business unit’s mission

Skills

Management experience

English proficiency

Verbal communication

Written communication

Leadership

Education

Bachelor's degree

Tools

NICE Contact Center Interaction Recording Software

Microsoft Office

Excel

Job description

Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM

• Evening hours so your days are free, and no weekends
• Sense of purpose - this is meaningful work, and you have a great staff to help you
• This position comes with eligibility for a quarterly, performance-based bonus
• 401(k), health, dental and vision plans, and other insurances you can use
• An Employee Assistance Plan that’s ready when you need it
• Paid training and paid time off

Job Summary

As a Unit Manager at the National Visa Center, you will supervise, coach and develop your team. You'll conduct interviews and make hiring decisions. You may be required to give briefings to visitors and participate in conference calls. Of critical importance is that you provide timely deliverables and performance-related data to the U.S. State Department. Once you’re here, our benefits package helps take care of you and your family in many ways, including an excellent Employee Assistance Program. All positions at the National Visa Center are onsite with situational telework allowed for most positions.

All candidates must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire to be considered.

In this role you will

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
• Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services
• Suggest process improvements to improve service delivery and performance
• Promote innovation, efficiency, and effectiveness
• Resolve problems with minimal disruption to the activities being performed under the contract
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors

You may be required to perform other duties as assigned to advance the business unit’s mission.

Requirements

Your Minimum Qualifications to be a Unit Manager:

• Bachelor’s degree; or four (4) years of additional experience may be substituted for a Bachelor's degree
• Two (2) years of progressive management experience
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts
• Strong verbal and written command of the English language
• Excellent written and verbal communication skills
• Strong administrative and organizational skills
• Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills
• Experience working with NICE Contact Center Interaction Recording Software preferred
• Ability to interact with people at all levels
• Demonstrate a professional work ethic
• Basic understanding of geography
• Ability to work independently and collaboratively

You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance. You must be a U.S. citizen to be considered for the SECRET federal security clearance.

Physical Demands

While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment

You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.