Unit Manager: Lead Teams in Critical Federal Visa Support

DTS; Portsmouth (NH); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401(k) plan

Health, dental and vision

Paid training

Paid time off

Job summary

LDRM is seeking a Unit Manager for the National Visa Center in Portsmouth, NH. You will supervise and develop a professional staff, ensure timely deliverables to the U.S. State Department, and participate in high-level briefings and conference calls.

This onsite role may include situational telework; citizenship and Secret clearance are required. Applicants must have a Bachelor's degree or equivalent, plus 2 years of management and 4 years of analytical experience, with strong English

Qualifications

• Bachelor's degree or equivalent experience.
• Two years of progressive management experience.
• Four years of analytical or information processing experience.
• Strong verbal and written command of the English language.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office suite; advanced Excel knowledge.

Responsibilities

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the customer for monitoring, oversight, and performance measurement.
• Suggest process improvements to improve service delivery and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to contract activities.
• Participate in conference calls and digital video conferences with overseas posts, CA/VO, DoS and other U.S. Government agencies; brief visitors as required.

Skills

Verbal and written communication

Leadership

MS Office

Analytical thinking

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

Excel (Advanced)

NICE Contact Center software

Job description

LDRM is seeking a Unit Manager for the National Visa Center in Portsmouth, NH. You will supervise and develop a professional staff, ensure timely deliverables to the U.S. State Department, and participate in high-level briefings and conference calls.

This onsite role may include situational telework; citizenship and Secret clearance are required. Applicants must have a Bachelor's degree or equivalent, plus 2 years of management and 4 years of analytical experience, with strong English