Onsite Unit Manager — People & Performance Lead

Akima Infrastructure Services; Portsmouth (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly bonus

401(k) plan

Health, dental, and vision insurance

Employee Assistance Program

Paid training

Paid time off

Job summary

LDRM, a joint venture including Lockwood Hills Federal (an Akima company), seeks an Unit Manager to lead Supervisors and staff for a U.S. government contract near Portsmouth, NH. You will supervise, coach, interview, and hire, while delivering timely performance data to the customer.

Prerequisites include a Bachelor's degree or equivalent experience, strong English communication, and the ability to obtain a Secret-level clearance. On-site with situational telework for many positions.

Qualifications

• Bachelor's degree or four (4) years of additional experience may be substituted for a Bachelor's degree.
• Two (2) years of progressive management experience.
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts.
• Strong verbal and written command of the English language.
• Excellent written and verbal communication skills.
• Strong administrative and organizational skills.
• Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills.
• Experience working with NICE Contact Center Interaction Recording Software preferred.
• Ability to interact with people at all levels.
• Demonstrate a professional work ethic.

Responsibilities

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services.
• Suggest process improvements to improve service delivery and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to the activities being performed under the contract.
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors.
• You may be required to perform other duties as assigned to advance the business unit's mission.

Skills

People management

Staff development

Interviewing

Verbal communication

Written communication

Microsoft Office

Excel

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree

Equivalent experience

Tools

NICE Contact Center Interaction Recording Software

CRM tools

Job description

LDRM, a joint venture including Lockwood Hills Federal (an Akima company), seeks an Unit Manager to lead Supervisors and staff for a U.S. government contract near Portsmouth, NH. You will supervise, coach, interview, and hire, while delivering timely performance data to the customer.

Prerequisites include a Bachelor's degree or equivalent experience, strong English communication, and the ability to obtain a Secret-level clearance. On-site with situational telework for many positions.