Unit Manager – Visa Operations Lead (Onsite)

NANA Regional Corporation; Portsmouth (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental and vision plans

Employee Assistance Program (EAP)

Paid training

Paid time off

Job summary

LDRM, a joint venture of Lockwood Hills Federal and DTSV, seeks a Unit Manager for the National Visa Center in Portsmouth, NH. You will supervise and develop a team, conduct interviews, and ensure timely performance data is delivered to the U.S. State Department.

All positions are onsite with situational telework. Expect to brief visitors, participate in calls with overseas posts and government agencies, and drive process improvements while maintaining high standards.

Qualifications

• Bachelor’s degree; or four (4) years of additional experience may be substituted for a Bachelor's degree.
• Two (2) years of progressive management experience.
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts.
• Strong verbal and written command of the English language.
• Excellent written and verbal communication skills.
• Strong administrative and organizational skills.
• Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills.
• Experience working with NICE Contact Center Interaction Recording Software preferred.
• Ability to interact with people at all levels.
• Demonstrate a professional work ethic.
• Basic understanding of geography.
• Ability to work independently and collaboratively.
• You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance. You must be a U.S. citizen to be considered for the SECRET federal security clearance.

Responsibilities

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services.
• Suggest process improvements to improve service delivery and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to the activities being performed under the contract.
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors.
• You may be required to perform other duties as assigned to advance the business unit's mission.

Skills

Supervisory experience

Interviews

English communication

Microsoft Office

Excel advanced

Analytical skills

Team development

Crisis management

Education

Bachelor’s degree

4 years additional experience substitute

Tools

NICE Contact Center Interaction Recording Software

Microsoft Office suite

Job description

LDRM, a joint venture of Lockwood Hills Federal and DTSV, seeks a Unit Manager for the National Visa Center in Portsmouth, NH. You will supervise and develop a team, conduct interviews, and ensure timely performance data is delivered to the U.S. State Department.

All positions are onsite with situational telework. Expect to brief visitors, participate in calls with overseas posts and government agencies, and drive process improvements while maintaining high standards.