Unit Care Coordinator: Patient Flow & Admin Support

The Lowell General Hospital; United States; On-site; USD 25,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to coordinate patient activity flow, manage clerical duties, and serve as a liaison among departments. You will support admissions, medical records, and unit coordination under clinical leadership.

The role emphasizes strong communication, accuracy with charting, and proficient use of MS Word, Excel, and Outlook. A high school diploma and healthcare customer-service experience are preferred.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in healthcare or customer-facing setting preferred.
• Associate's degree preferred.
• Excellent communication and organizational skills required.
• Proficiency with Microsoft Word, Excel and Outlook is a plus.

Responsibilities

• Maintain clear communications with admissions on patient status (admissions, transfers, discharges, bed changes).
• Review bed assignments and relay to clinical staff.
• Greet and direct patients, visitors, physicians and hospital staff according to service standards.
• Create and maintain patient charts, file documents and prepare charts for Medical Records on discharge.
• Prepare and maintain medical records per hospital policy, label patient names, file paperwork and collect charts for discharge.
• Label patient names and update bed boards, bedside charts and computer records.
• Transcribe physician orders to appropriate systems and follow through.
• Support nursing unit communication, triage calls, relay messages and coordinate transfers/discharges.
• Use hospital systems to enter and verify orders and generate reports.
• Collaborate with case management, social workers and nursing staff to follow up on appointments.
• Coordinate communication during emergencies or STAT requests/orders.
• Complete tasks even after shifts, including off-hours duties.
• Coordinate unit activities during electronic downtime.
• Ensure timely delivery of time and attendance records.
• Monitor inventory of forms and supplies; track rental equipment.
• Share information at staff meetings via attendance, minutes or virtual formats.
• Assist with orientation and training of new unit coordinators.

Skills

Communication

Organizational skills

Detail oriented

Computer literacy

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Tufts Medicine is seeking an Administrative Assistant to coordinate patient activity flow, manage clerical duties, and serve as a liaison among departments. You will support admissions, medical records, and unit coordination under clinical leadership.

The role emphasizes strong communication, accuracy with charting, and proficient use of MS Word, Excel, and Outlook. A high school diploma and healthcare customer-service experience are preferred.