Clinical Operations & Patient Care Coordinator

Tufts Medicine; Norwood (KY); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to provide clerical and clinical office support, helping to manage patient flow, scheduling, and patient communications. Under general supervision, you will support revenue cycle activities, maintain records, and assist with daily office tasks, contributing to a positive patient experience and efficient clinic operations.

Candidates should have a High School diploma and at least two years of customer support experience; bilingual abilities

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Project management

Flexibility

Billing knowledge

Confidential information handling

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR system

Scheduling applications

Job description

Tufts Medicine is seeking an Administrative Assistant to provide clerical and clinical office support, helping to manage patient flow, scheduling, and patient communications. Under general supervision, you will support revenue cycle activities, maintain records, and assist with daily office tasks, contributing to a positive patient experience and efficient clinic operations.

Candidates should have a High School diploma and at least two years of customer support experience; bilingual abilities