Patient Care Unit Coordinator

Tufts Medicine; Boston (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Tufts Medicine is seeking a Office/Unit Coordinator to provide administrative and business support across unit operations. The role manages patient charts, coordinates with admissions, and communicates between patient care, customer service, and the unit under clinical leadership.

It involves multi-department liaison, data entry, and documentation management. Preferred qualifications include healthcarecustomer service experience and an associate’s degree.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in healthcare or customer-facing setting.
• Associate’s degree preferred.

Responsibilities

• Remains in constant communications with admissions on patient status including transfers, admissions, discharges, bed changes, and requests.
• Review bed assignments and relay information to clinical staff.
• Greet and direct patients, visitors, physicians, and hospital personnel per service standards.
• Initiates, assembles and maintains patient charts on assigned unit and files data in patient records.
• Labels patient names and updates bed boards, bedside charts, and computer records with patient details.
• Transcribes physician orders to appropriate information sites and follows through on actions.
• Facilitates effective communication for the nursing unit by triaging calls and relaying messages.
• Uses hospital systems to enter and verify orders and generate reports.
• Collaborates with case management to arrange follow-up appointments within the hospital or after discharge.
• Coordinates communications during emergencies or STAT requests and coordinates transfers.
• Supports unit activities during electronic downtime and ensures timely delivery of attendance records.
• Monitors inventory of forms, materials, and equipment and tracks rental gear.
• Assists with orientation and training of new unit coordinators.

Skills

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Problem solving

Team communication

Medical terminology

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Word

Excel

Outlook

Job description

Tufts Medicine is seeking a Office/Unit Coordinator to provide administrative and business support across unit operations. The role manages patient charts, coordinates with admissions, and communicates between patient care, customer service, and the unit under clinical leadership.

It involves multi-department liaison, data entry, and documentation management. Preferred qualifications include healthcarecustomer service experience and an associate’s degree.