Unified Communications Engineer II - VoIP & UC Expert

WesBanco Bank Inc.; Findlay (OH); On-site; USD 90,000 - 115,000; Full time

Job summary

WesBanco Bank Inc. seeks a Cisco Unified Communications Engineer to design, install, support, and upgrade UC infrastructure in Findlay, Ohio. You will troubleshoot VoIP issues, monitor systems, and collaborate with networking, security, and telephony teams.

Responsibilities include change management, documentation, and occasional after-hours coverage. A related degree and UC/VoIP experience are essential for success in this role.

Qualifications

• Bachelor's Degree in Computer Science or computer-related field.
• Minimum two years of hands-on experience supporting Cisco Networking, Cisco Unified Communications or related platforms.
• At least one relevant industry certification preferred.

Responsibilities

• Serves as a primary contact for unified communications service issues and escalation.
• Performs daily monitoring and ensures uptime of UC systems and endpoints.
• Assists senior members with platform configuration optimization.
• Reviews UC systems for proper security and access controls.
• Performs VoIP and network troubleshooting to isolate problems.
• Coordinates with service providers and internal teams on issues.
• Documents procedures, tickets, and change management activities.
• Provides regular status updates to management.

Skills

Microsoft Teams Calling

Networking fundamentals

Voice over IP (SIP/H.323)

CUCM configurations

Cisco Unity configurations

Cisco IOS voice gateways

Cisco Expressway

WebEx Control Hub

Bulk Administration (CUCM/CUC/CER)

UCCX administration

Cisco RTMT monitoring

SIP protocols

Monitoring tools (SNMP, Syslog)

Education

Bachelor's Degree in Computer Science or related field

Tools

TFTP/SFTP server

SSH Client

Syslog

Job description

WesBanco Bank Inc. seeks a Cisco Unified Communications Engineer to design, install, support, and upgrade UC infrastructure in Findlay, Ohio. You will troubleshoot VoIP issues, monitor systems, and collaborate with networking, security, and telephony teams.

Responsibilities include change management, documentation, and occasional after-hours coverage. A related degree and UC/VoIP experience are essential for success in this role.