Unified Communications Engineer

Insight Global; Chesterfield Court House (VA); Sur place; USD 62 000 - 90 000; Plein temps

Résumé du poste

Insight Global is seeking a Unified Communications (UC) Engineer to support enterprise UC systems, including VoIP, SIP, and Microsoft Teams. The role covers UCaaS platforms and requires strong networking and troubleshooting skills.

This is a 9-month contract with potential extensions, offering a starting hourly rate of $45–$65 depending on experience. Responsibilities include deploying, configuring, and maintaining UC systems, ensuring seamless integration with the network, and collaborating

Qualifications

• Proven experience with network management and unified communications technologies.

Responsabilités

• Implement, configure, maintain, and support enterprise unified communications systems.
• Deploy and manage VoIP and SIP technologies and ensure integration with existing network infrastructure.
• Support the implementation, administration, and troubleshooting of Microsoft Teams.
• Manage and support UCaaS platforms, such as Microsoft Teams, 8x8, RingCentral, Cisco, or similar solutions.
• Troubleshoot voice, network, connectivity, call-quality, and unified communications issues.
• Work with internal IT teams, vendors, and business stakeholders to successfully implement communication solutions.
• Assist with UC-related projects, upgrades, migrations, and system integrations.
• Maintain technical documentation related to UC configurations, processes, and infrastructure.

Connaissances

VoIP & SIP expertise

Microsoft Teams administration

UCaaS platforms

Troubleshooting

Communication skills

Outils

8x8

RingCentral

Cisco UC

Microsoft Teams

Description du poste

Insight Global is seeking a Unified Communications (UC) Engineer to support the implementation, management, and ongoing maintenance of enterprise unified communications systems. This individual will be responsible for deploying and supporting VoIP, SIP, and Microsoft Teams solutions, while ensuring seamless integration with the organization’s existing network and IT infrastructure. The ideal candidate will have a strong background in networking and unified communications, along with excellent troubleshooting and communication skills. This is a 9-month contract engagement to start (high potential for extensions based on performance) and can provide a starting hourly rate of $45 - $65 depending on previous experience.

Key Responsibilities

• Implement, configure, maintain, and support enterprise unified communications systems.
• Deploy and manage VoIP and SIP technologies and ensure integration with existing network infrastructure.
• Support the implementation, administration, and troubleshooting of Microsoft Teams.
• Manage and support UCaaS platforms, such as Microsoft Teams, 8x8, RingCentral, Cisco, or similar solutions.
• Troubleshoot voice, network, connectivity, call-quality, and unified communications issues.
• Work with internal IT teams, vendors, and business stakeholders to successfully implement communication solutions.
• Assist with UC-related projects, upgrades, migrations, and system integrations.
• Maintain technical documentation related to UC configurations, processes, and infrastructure.

Required Skills & Experience

• Proven experience with network management and unified communications technologies.
• Strong knowledge of VoIP and SIP implementation and support.
• Hands-on experience with Microsoft Teams implementation and administration.
• Experience working with UCaaS solutions, such as Microsoft Teams, 8x8, RingCentral, Cisco, or similar platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to effectively collaborate with technical teams, vendors, and business stakeholders.

Preferred Skills

• Experience with Microsoft Active Directory, particularly as it relates to user administration, authentication, and UC environments.
• Experience administering, supporting, or migrating Avaya voice/telephony systems.
• Previous project management or project coordination experience, including the ability to lead or coordinate UC implementations, upgrades, or migrations.