Unified Communications Engineer

Jane Street Group, LLC; Northern, New York (KY, NY); Hybrid; USD 200,000 - 250,000; Full time

Job summary

Jane Street Group, LLC is seeking a Unified Communications Engineer to grow, monitor, and manage their global voice and video infrastructure within a fast-paced IT environment. The role involves deploying UC products, improving tooling, and minimizing downtime while interfacing with IT Operations, Cybersecurity, and Networking teams.

The ideal candidate has 7+ years configuring Cisco UC, strong SIP knowledge, and experience with API automation and on‑premise/cloud integrations.

Qualifications

• 7+ years configuring and supporting Cisco UC and Collaboration products in multi-cluster environments.
• Strong knowledge of SIP, SBCs, and PSTN SIP trunking.
• Experience upgrading and maintaining Cisco UC products and endpoints.
• Familiarity with UC compliance, recording, and messaging archiving tools.

Responsibilities

• Own deployment, monitoring, and management of global UC infrastructure.
• Collaborate with IT Ops, Cybersecurity, and Networking to standardize, document, and automate processes.
• Troubleshoot complex API-based integrations and ensure system stability.

Skills

Cisco UC configurations

SIP expertise

API automation

Cloud conferencing integration

Log analysis

Security best practices

Python

PowerShell

Troubleshooting

Voice/video endpoints

Tools

Verint

Smarsh

NiCE

Calabrio

Movius

Job description

We are looking for a Unified Communications (UC) Engineer to help grow, monitor, and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.

The UC team is responsible for all tasks and infrastructure related to collaboration and telephony. Projects include improving tooling and monitoring, deploying UC products and services, and executing software and hardware configuration changes globally, all while minimizing downtime for various collaboration services.

Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems, juggling project‑related tasks, and serving as an escalation point for users and other technology groups. You’ll interface daily with various tech teams across the firm—including IT Operations, Cybersecurity, and Networking—to provide capacity planning, develop standards and best practices, and improve documentation across our global UC infrastructure.

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions.

About You

• Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including:
  • Cisco Unified Communications Manager versions 14+
  • Cisco Meeting Server
  • Cisco Expressway
• Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
• Deeply experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones, and video conferencing endpoints
• Knowledgeable about UC compliance products, and experienced with modern voice recording platforms (Verint, NiCE, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
• Knowledgeable about Cisco APIs related to UC products, and experienced with creating API automations using Python, PowerShell, etc.
• Experienced with integrating cloud‑based conferencing technologies (Webex, Zoom, Teams, etc.) with on‑premise infrastructure
• Comfortable troubleshooting custom API‑based integrations with UC products and services
• Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability, and properly manage expectations with colleagues and users
• Familiar with the virtualization of Cisco UC applications on enterprise‑grade servers (HPE, Dell, Cisco, etc.)
• Have a strong understanding of current security standards and expectations, and an ability to troubleshoot and use creative thinking to resolve issues

Base salary is $200,000 - $250,000. Base salary is only one part of Jane Street total compensation, which includes an annual discretionary bonus.

Jane Street is an Equal Opportunity Employer