Unified Communications (UC) Engineer

AHU Technologies Inc; Washington (District of Columbia); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

AHU Technologies Inc is seeking a Voice and Data Communications Engineer for a contract position. You will install, configure, and upgrade telecom products, support internal and remote users, and manage voice network incidents using Zendesk and Remedy.

Responsibilities include upgrades with Aspect, inventory maintenance, and documentation of telecom infrastructure. A Bachelor’s in IT or related field and 1–5 years in voice/data systems are required; remote work options available.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 1-5 years of experience developing, operating and maintaining voice, wireless video, and data communications systems.
• 1-5 years of experience providing direction for communications activities related to large communications networks.
• Troubleshoot daily telecom related issues in desk phones, call center applications, mobile devices, and data/voice ports.
• Proven experience with telecom system PBX/ACD/UIP.
• Proven experience in asset management in hardware and software.
• Good technical understanding of network, telecommunications, and mobile devices.
• Proven experience with Call Center Environment.

Responsibilities

• Provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
• Ensure adequate planning for building communications spaces and media pathways meeting industry standards.
• Develop, operate, and maintain voice, wireless, video, and data communications systems.
• Handle complex engineering tasks within the telecoms function.
• Document work activities in Zendesk and related systems.
• Maintain telecom assets inventories and equipment documentation.

Skills

Voice network

PBX/ACD/UIP

Zendesk

Remedy

Mobile devices

Networking basics

Education

Bachelor’s degree in IT or related field

Tools

Zendesk

Remedy

FCMS inventory

Job description

Job Description: Short Description:

Voice and Data Communications Engineer

Complete Description: Employment Type: Contract w2/1099/C2C

Duties and Responsibilities

· As part of the Client technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading Client telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.

· Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email

· Monitoring and maintaining of Client Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.

· Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.

· Managing Helpdesk Tickets of Telecom related issues using Zendesk.

· Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner

· Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.

· Maintain Voice network cabling closets and cable location inventory.

· Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy

· Ability to document work activities into meaningful incidents or tasks in the Zendesk system.

· Performs all duties in accordance with Client policies and procedures

· Maintain inventories of all Client Telecom assets using the FCMS inventory and Verizon Portal to secure assets

· Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.

· Participate in meetings as required and directed to insure clear communication within IT Operations.

· Install and move assets as required according to Client IT Operation processes.

Responsibilities:

· Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.

· Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

· Develops, operates, and maintains voice, wireless, video, and data communications systems.

· Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Education: Bachelor’s degree in IT or related field or equivalent experience

Qualifications:

· 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems

· 1-5 years of experience providing direction for communications activities related to large comm. networks

· Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports

· Proven experience with telecom system PBX\ACD\UIP

· Proven experience in asset management in the areas of hardware and software

· Good technical understanding of network, telecommunications, and mobile devices

· Proven experience with Call Center Environment

Skills:

· 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems. Required 1 Year

· 1-5 years of experience providing direction for communications activities related to large comm. Networks. Required 1 Year

· Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data\voice ports. Required

· Proven experience with telecom system PBX\ACD\UIP. Required

· Proven experience in asset management in the areas of hardware and software. Required

· Good technical understanding of network, telecommunications, and mobile devices. Required

· Proven experience with Call Center Environment. Required

· Bachelor’s degree in IT or related field or equivalent experience. Required

Flexible work from home options available.