Unified Communications Architect – Webex/CXone

MBTA; Boston (MA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

The MBTA is seeking a Unified Communications Analyst to manage the design, implementation, and migration of the Webex Calling SIP platform, transitioning from Avaya/Centrex to Cisco Webex Calling and NICE CXone for call centers, while maintaining legacy Avaya during the transition.

This role acts as a subject-matter expert shaping unified communications policies, standards, and best practices, ensuring alignment with cybersecurity, compliance, and enterprise IT governance across cloud and

Qualifikationen

• Bachelor’s degree in Computer Science, Information Technology, Mathematics, Engineering, or a related field.

Aufgaben

• Support enterprise-wide upgrade and migration to Cisco Webex Calling and NICE CXone.
• Maintain legacy Avaya infrastructure during transition.
• Provide advanced technical and design support for UC environments.
• Monitor call center performance metrics and ensure security alignment.

Kenntnisse

SIP platforms

ACD

VoIP

TCP/IP

Vendor coordination

Project management

Security/compliance

Ausbildung

Bachelor’s degree in Computer Science, Information Technology, Mathematics, Engineering, or related field

Tools

Cisco WebEx Calling

NICE CXone

WebEx Calling

Avaya CMS

MS Visio

Jobbeschreibung

The MBTA is seeking a Unified Communications Analyst to manage the design, implementation, and migration of the Webex Calling SIP platform, transitioning from Avaya/Centrex to Cisco Webex Calling and NICE CXone for call centers, while maintaining legacy Avaya during the transition.

This role acts as a subject-matter expert shaping unified communications policies, standards, and best practices, ensuring alignment with cybersecurity, compliance, and enterprise IT governance across cloud and