Voice Engineer

Compunnel, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Compunnel, Inc. is seeking a Voice Engineer to lead the technical deployment, dial plan architecture, and endpoint modernization for a cloud collaboration platform.

This role focuses on platform configuration, building advanced call routing mechanisms, and transitioning legacy hardware into a modern cloud ecosystem. The role requires strong hands-on Cisco Webex Control Hub experience, enterprise dial plans, and firmware migrations to MPP for Webex Calling onboarding, with opportunities to

Qualifications

• 5+ years of dedicated voice engineering experience, with at least 2 years focused on cloud-based collaboration suites.
• Deep hands-on experience with Cisco Webex Control Hub, dial plans, and Enterprise-to-MPP firmware conversions.
• CCNP Collaboration certification preferred.
• Cisco Webex Calling Administrator Professional certification preferred.

Responsibilities

• Configure and maintain Cisco Webex Control Hub tenant settings to support high availability and security compliance.
• Design, build, and optimize enterprise-wide dial plans, routing policies, and call routing behaviors.
• Lead and execute the migration of Cisco enterprise-class phones to Multiplatform Phone (MPP) firmware for Webex Calling onboarding.
• Serve as the primary escalation point for complex cloud routing and hardware integration issues.

Skills

Voice engineering

Cisco Webex

Dial plans

Cloud-based collaboration

Webex Control Hub

Tools

Cisco Webex Control Hub

MPP firmware conversions

Job description

Job Summary

We are seeking a Voice Engineer to lead the technical deployment, dial plan architecture, and endpoint modernization for a cloud collaboration platform. This role focuses on platform configuration, building advanced call routing mechanisms, and transitioning legacy hardware into a modern cloud ecosystem.

Key Responsibilities

• Configure and maintain Cisco Webex Control Hub tenant settings to support high availability and security compliance.
• Design, build, and optimize enterprise-wide dial plans, routing policies, and call routing behaviors.
• Lead and execute the migration of Cisco enterprise-class phones to Multiplatform Phone (MPP) firmware for Webex Calling onboarding.
• Serve as the primary escalation point for complex cloud routing and hardware integration issues.

Required Qualifications

• 5+ years of dedicated voice engineering experience, with at least 2 years focused on cloud-based collaboration suites.
• Deep hands-on experience with Cisco Webex Control Hub, dial plans, and Enterprise-to-MPP firmware conversions.

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) Collaboration certification.
• Cisco Webex Calling Administrator Professional certification.