VoIP & Collaboration Systems Engineer

CDW

Milwaukee (WI)

On-site

USD 80,000 - 110,000

Full time

3 days ago

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Job summary

CDW seeks a Telephony Engineer to maintain, administer, and optimize our VoIP infrastructure, collaboration platforms, and video systems. You will work with CUCM, Unity, UCCX, CUBE, Jabber, WebEx, and related services to ensure reliable communications across teams and locations.

This role requires 3+ years of voice/video network design and analysis, strong TCP/IP, QoS, SIP knowledge, and hands-on installation, testing, and support. On-call rotations and after-hours work are expected.

Qualifications

Broad knowledge of voice, data and video communications systems, dial plans, switching architecture, telephony, contact center scripting, and wiring.
Experience with moves, adds, and changes, fault isolation and resolution, and end-user support.
Advanced knowledge of TCP/IP, QoS, SIP signaling, and call flow.
Advanced experience with Telecom Carrier services; ordering, installation, and troubleshooting.
Advanced knowledge of VoIP technologies and actual implementation / support experience.
Advanced knowledge of Cisco voice and video platforms.
Ability to lead complex projects with minimal assistance.
Ability to communicate effectively with coworkers and executives at all levels.
Strong documentation skills with impeccable attention to detail.
Advanced troubleshooting skills.

Responsibilities

Perform tasks relating to operations, installation, and/or maintenance for local, off-site and/or remote locations.
Ensures uninterrupted access to all CDW voice and video telecommunication platforms.
Analyzes, evaluates, and maintains CDW's telecommunication and video systems.
Implement and test telecommunications software solutions.
Follows industry best practices for analysis, installation, and quality assurance of transmission mediums and infrastructure components.
Provides customer training of the telecommunications features and functionality.
Perform analysis, acquisition, and installation of remote hardware and software. Interfaces with internal/external customers and vendors to determine system needs.
Serve as technical expert on a functional basis for the resolution of complex telephony problems.
Create the Business Continuity Plan for CDW Telephony platforms and lead business continuity planning reviews and tests for all CDW Telecommunication platforms.
Ensure functionality of all telecommunications monitoring for service failures, performance problems.
Coordinate with the Telephony Team for level 1 and 2 support of complex issues.
Plan changes by coordinating with team and acquire necessary approval from change advisory board.
Responsible for the installation of operating systems and security patches.
Responsible for assessing the applicability of vulnerabilities and maintain security compliance of telephony voice and video solutions.
Work off hours and weekends as instructed by the business.
Participate in a rotational on-call schedule.
Provide advice and guidance on operational issues and mentor lower-level engineers.
Collaborate with business owners to complete project requirements.
Coordinate with vendors to troubleshoot and repair outages.