Unified Communications Analyst (Fully Remote)

Jobgether SRL; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Generous PTO

401(k) matching

Remote work equipment

Job summary

Jobgether is a healthcare-focused organization delivering unified communications and telephony systems to support business operations. This remote-first team emphasizes cross-functional collaboration, professional development, and meaningful impact for its users and stakeholders.

As the Senior UC/VoIP Administrator, you will own Zoom Phone/Zoom Workplace configurations, monitor performance, and partner with IT, Training, and Analytics to improve workflows and documentation.

Qualifications

• Minimum five years of experience in unified communications, telecommunications, or VoIP administration.
• Hands-on Zoom Phone and Zoom Workplace preferred; SIP knowledge beneficial.
• Understanding of SIP, networking, and related protocols.
• Ability to monitor performance and generate reports.

Responsibilities

• Administer Zoom Phone and Zoom Workplace including queues, IVR, routing, and recording policies.
• Monitor system usage, troubleshoot issues, and provide performance metrics to department leaders.
• Collaborate with IT, Training, and Analytics teams to improve workflows and documentation.

Skills

Unified Communications

VoIP administration

Telecommunications

IT Networking

Zoom Phone experience

Tools

Zoom Phone

Zoom Workplace

SIP

Networking

Job description

• Serve as the primary technical resource for unified communications, ensuring telephony systems are reliable and compliant.
• Manage user lifecycles, system performance, and reporting to support business operations.

Key Responsibilities:

• Administer Zoom Phone and Zoom Workplace, including call queues, IVR, routing, and recording policies.
• Monitor system usage, troubleshoot issues, and provide performance metrics to department leaders.
• Collaborate with IT, Training, and Analytics teams to improve workflows and documentation.

Requirements:

• At least five years of experience in unified communications, telecommunications, or VoIP administration.
• Hands-on experience with Zoom Phone and Zoom Workplace preferred, along with knowledge of SIP and networking.
• Comprehensive medical, dental, and vision insurance, plus life and disability coverage.
• Generous PTO, 401(k) matching, and remote work equipment.

Jobgether

A healthcare-focused organization providing unified communications and telephony systems to support business operations. The company operates in a remote-first environment and emphasizes cross-functional collaboration, professional development, and meaningful impact.