Remote Unified Communications Analyst | Zoom Specialist

Jobgether; United States; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan with company matching

Remote work equipment stipend

Paid time off

Professional development

Remote-first culture

Meaningful impact in healthcare ops

Job summary

Jobgether seeks a Unified Communications Analyst to own Zoom Phone/Zoom Workplace administration, monitoring, and optimization in a remote-first US-based role. You will transform call data into actionable insights, support cross-functional teams, and ensure secure, compliant communications infrastructure within a healthcare-focused organization.

You will collaborate with IT, Analytics, Training, and external partners to drive improvements, document processes, and respond to outages or changes

Qualifications

• Five+ years in unified communications, telecom, or VoIP administration.
• Bachelor’s degree in IT, CS, or related field preferred.
• Hands-on Zoom Phone/Zoom Workplace administration preferred.
• Experience with call center operations, reporting, and metrics is a plus.
• Familiarity with SIP, QoS, and basic networking concepts.

Responsibilities

• Administer Zoom Phone and Zoom Workplace platform settings and policies.
• Manage user lifecycles, licenses, extensions, and onboarding/offboarding.
• Monitor telephony data quality, troubleshoot call issues and routing.
• Provide performance metrics and reports to leadership.
• Collaborate with Analytics and Training teams for data-driven improvements.
• Ensure HIPAA/HITRUST compliance and documentation.
• Serve as liaison with external partners for deployments and support.

Skills

Unified communications

Zoom Phone admin

VoIP administration

Data analysis

Vendor management

Networking fundamentals

Healthcare industry knowledge

Education

Bachelor's degree in IT/CS/related field

Tools

Zoom Phone

Zoom Workplace

Job description

Jobgether seeks a Unified Communications Analyst to own Zoom Phone/Zoom Workplace administration, monitoring, and optimization in a remote-first US-based role. You will transform call data into actionable insights, support cross-functional teams, and ensure secure, compliant communications infrastructure within a healthcare-focused organization.

You will collaborate with IT, Analytics, Training, and external partners to drive improvements, document processes, and respond to outages or changes