VoIP & Zoom Communications Lead

Dane Street; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Apple equipment

Media stipend

Comprehensive benefits

Job summary

Dane Street is seeking a Unified Communications Analyst to own the day-to-day administration and performance of the company’s phone and communications platforms, built on Zoom Phone and Zoom Workplace Business Plus. You will monitor usage, validate data accuracy, and provide reporting and recommendations to business leaders.

You will collaborate with Training, Analytics, and vendors, ensuring HIPAA/HITRUST compliance and supporting a remote-friendly culture with enterprise-grade equipment for

Qualifications

• 5+ years of Unified Communications, Telecommunications, or VoIP administration experience.
• Bachelor’s degree in IT/CS/CIS/Network Engineering preferred.
• Experience with Zoom Phone and Zoom Workplace is a plus.

Responsibilities

• Serve as UC/VoIP SME for Dane Street's phone and communications platforms (Zoom Phone/Zoom Workplace Business Plus).
• Manage user lifecycle, licenses, extensions, and MACDs in onboarding/offboarding.
• Monitor usage, validate data accuracy, and resolve call quality or routing issues.

Skills

Unified Communications

VoIP administration

Education

Bachelor’s degree in IT/CS/CIS/Network Engineering

Tools

Zoom Phone

Zoom Workplace

SIP

QoS

Job description

Dane Street is seeking a Unified Communications Analyst to own the day-to-day administration and performance of the company’s phone and communications platforms, built on Zoom Phone and Zoom Workplace Business Plus. You will monitor usage, validate data accuracy, and provide reporting and recommendations to business leaders.

You will collaborate with Training, Analytics, and vendors, ensuring HIPAA/HITRUST compliance and supporting a remote-friendly culture with enterprise-grade equipment for