Unified Communication Collaboration Engineer

Resolution Technologies, Inc.; Atlanta (GA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Assigned workspace in GA office

Monthly home Internet stipend

Job summary

An established industry player is seeking a dynamic MS Collaboration Engineer to design and support unified communication solutions. This role involves managing the Microsoft Teams environment and ensuring high-quality video conferencing systems. You will collaborate with IT teams and business leaders to optimize performance and security. The position offers a hybrid work model, providing flexibility while ensuring you have the tools needed for success. If you're passionate about emerging technologies and want to make a significant impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in managing unified communications solutions.
• Strong understanding of network protocols and video conferencing systems.

Responsibilities

• Design and deploy collaboration solutions using Microsoft Teams.
• Provide expert technical support for unified communications platforms.

Skills

Microsoft Teams

Video Conferencing Systems

Network Architecture

Technical Support

Audio/Visual Equipment Management

LAN/WAN, TCP/IP, QoS

Education

Bachelor’s degree in a technical discipline

Tools

Microsoft Teams Admin Center

PowerShell

Oracle Session Border Controllers

Job description

Unified Communication Collaboration Engineer

We are currently hiring for a MS Collaboration Engineer. The MS Collaboration Engineer will be responsible for designing, implementing, and supporting unified communications and collaboration solutions within the company. This includes implementing and managing the Microsoft Teams environment, video conferencing systems, and ensuring a robust network architecture to deliver the highest level of quality. The role will work closely with IT teams and business leaders to ensure the optimal performance, security, and usability of the solutions and services.

The Collaboration Engineer works on a hybrid mode, so you will be expected to work in office three days minimum per week. We will set you up for success by providing:

• Assigned workspace in our GA office
• Monthly home Internet stipend

MS Collaboration Communications Engineer Role Responsibilities

• Design and deploy effective collaboration solutions using Microsoft Teams.
• Help lead Zoom phones to MS Teams phones migration.
• Configure and maintain video conferencing systems across locations globally.
• Provide expert level technical support to resolve complex issues for unified communications and collaboration platforms.
• Provide engineering support for network maintenance and strategies impacting real time communications.
• Conduct regular system audits to ensure compliance with the standards and security practices.
• Collaborate with cross-functional teams to understand requirements and deliver solutions that deliver value to the business.
• Stay current with emerging technologies and trends in collaboration solutions to recommend strategic improvements.
• Document and maintain the collaboration policies, procedures, and best practices.

Qualifications & Skills

• Bachelor’s degree or equivalent technical discipline with proven experience.
• Minimal 5 years prior job-related experience.
• Proven experience managing and monitoring Teams Phone, meetings, and certified devices using tools like Microsoft Teams admin center and PowerShell.
• Prior experience with Zoom phones to MS Teams phones preferred.
• Any MS Certifications or training with MS Teams such as MS-700, MS-720, MS-721, MS-740 and others preferred. Any Cisco Voice certifications such as CCNP Voice, CCNP Collaboration, or CCIE Voice are strongly preferred.
• Proficiency in deploying and managing audio/visual equipment.
• Strong understanding of networks, including LAN/WAN, TCP/IP, and QoS.
• Experience with Oracle Session Border Controllers and setting up Gateways & Gatekeepers strongly preferred.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology