Underwriting Assistant II

AmTrust Financial Services Inc.; Concord (CA); Hybrid; USD 25,000 - 41,000; Full time

Job summary

AmTrust Financial Services Inc. in Concord, CA is seeking an Underwriter Assistant who works with national payroll agencies and digital partners within a fast-growing division, focusing on excellent customer service.

You will process documents, bind policies, and handle endorsements while delivering timely responses to agent emails and calls. This role requires strong multitasking, communication skills, and office experience, with opportunities for advancement within the underwriting team.

Qualifications

• Perform multi-tasks under pressure in a high-volume environment.
• Analyzes and processes diverse information.
• MS Office proficiency (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Prior office work experience.
• Bachelor’s degree or insurance designation preferred.

Responsibilities

• Underwrite small renewals within an assigned Letter of Authority.
• Work with underwriters on policy requests and renewals.
• Follow guidelines, state regulation, and procedures for renewals.
• Maintain ownership of tasks and meet service standards.
• Provide agency support: answer questions, endorsements, billing inquiries, assign work.

Skills

Multitasking

Information analysis

Verbal & written communication

Office environment experience

Education

High School diploma or GED

Bachelor's degree or insurance designation preferred

Tools

MS Office (Excel, Word, Outlook)

Job description

Overview

This Underwriter Assistant specifically works with national payroll agencies and digital partners and is within a quickly growing division of the AmTrust with opportunities for advancement. Emphasis is on providing excellent customer service, which consists of friendly and prompt responses to agent emails, calls, and quick problem resolution. Underwriting assistants work directly with the agent providing documents, binding policies and processing endorsements.

Note, this role works 4 days in office and 1 day remote our of our Concord, CA office

Responsibilities

• Underwrite small renewals within an assigned Letter of Authority.
• Works closely with underwriters in handling policy requests and renewals.
• Follow underwriting guidelines, state regulation, and general procedures while handling assigned renewal policies.
• Maintains ownership of tasks assigned and provide acceptable service standards when processing and assigning tasks.
• Provide agency support to assigned agents by answering general questions, providing endorsement status, cancellation status, billing inquiries, or assigning work to the appropriate contacts.

Qualifications

Required:

• Perform multi-tasks under pressure and high volume of daily transactions
• Analyzes and processes diverse information
• High School diploma or General Education Degree (GED)
• MS Office – Excel, Word, Outlook, etc.
• Strong and effective verbal and written communication skills
• Prior work experience in an office environment

Preferred:

• Bachelor's degree or an insurance related designation is preferred
• Minimum of 3 years’ experience working at an insurance carrier

The compensation range for this role is $18.00/hour to $30.50/hour