Underwriting Assistant II

AmTrust Financial Services Inc.; Northern (KY); Hybrid; USD 25,000 - 42,000; Full time

Job summary

AmTrust Financial Services Inc. is seeking an Underwriter Assistant who will support national payroll agencies and digital partners within a fast-growing underwriting division.

You will respond promptly to agent emails and calls, supply necessary documents, and process endorsements to assist underwriting staff. This hybrid position requires excellent communication, strong multi-tasking, and prior office experience.

Qualifications

• Must multi-task under pressure in a high-volume environment.
• Ability to analyze and process diverse information.
• Strong verbal and written communication skills.
• Experience working in an office environment.

Responsibilities

• Underwrite small renewals within an assigned Letter of Authority.
• Collaborate with underwriters on policy requests and renewals.
• Follow underwriting guidelines, state regulations, and procedures for renewals.
• Own tasks and provide quality service when processing and assigning work.
• Provide agency support by answering questions, reporting endorsement status, billing inquiries, or routing work to the right contacts.

Skills

Multi-tasking under pressure

Analytical thinking

Verbal and written communication

Office environment experience

Education

High School diploma / GED

Bachelor's degree or insurance designation (preferred)

Tools

MS Office (Excel, Word, Outlook)

Job description

Overview

This Underwriter Assistant specifically works with national payroll agencies and digital partners and is within a quickly growing division of the AmTrust with opportunities for advancement. Emphasis is on providing excellent customer service, which consists of friendly and prompt responses to agent emails, calls, and quick problem resolution. Underwriting assistants work directly with the agent providing documents, binding policies and processing endorsements.

Note, this role works 4 days in office and 1 day remote our of our Concord, CA office

Responsibilities

• Underwrite small renewals within an assigned Letter of Authority.
• Works closely with underwriters in handling policy requests and renewals.
• Follow underwriting guidelines, state regulation, and general procedures while handling assigned renewal policies.
• Maintains ownership of tasks assigned and provide acceptable service standards when processing and assigning tasks.
• Provide agency support to assigned agents by answering general questions, providing endorsement status, cancellation status, billing inquiries, or assigning work to the appropriate contacts.

Qualifications

Required:

• Perform multi-tasks under pressure and high volume of daily transactions
• Analyzes and processes diverse information
• High School diploma or General Education Degree (GED)
• MS Office – Excel, Word, Outlook, etc.
• Strong and effective verbal and written communication skills
• Prior work experience in an office environment

Preferred:

• Bachelor's degree or an insurance related designation is preferred
• Minimum of 3 years’ experience working at an insurance carrier

The compensation range for this role is $18.00/hour to $30.50/hour