Ultra-Luxury VIP Concierge | Forbes 5-Star Service

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health & Income Protection

Professional development opportunities

Free meals in employee dining room

Free parking on all MGM properties

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

MGM Resorts International in Las Vegas seeks an Ultra-Luxury Concierge to deliver personalized service to VIP guests, manage reservations, and coordinate complex requests across multiple systems while offering expert guidance on local dining and entertainment.

Role requires 21+, a high school diploma or GED, and VIP/concierge experience; preferred Notary and bilingual skills. Competitive hourly wage with comprehensive benefits and growth opportunities within MGM Resorts properties.

Qualifications

• One year of prior relevant experience, preferably in VIP services, front desk or concierge.
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA.
• Current Notary and bilingual preferred.
• Must be 21 years of age or older.
• High School Diploma or GED is required.

Responsibilities

• Deliver exceptional service in accordance with Ultra-Luxury, AAA Five Diamond, Forbes Travel Guide Five-Star, and brand service standards.
• Assist VIP casino, hotel, and convention guests with hotel check-in, check-out, concierge services, reservations, and guest requests.
• Greet arriving guests at the curb, escort them to the lounge, and conduct follow-up calls after arrival.
• Act as a liaison between departments to coordinate special requests, celebrations, room setups, and other personalized guest experiences.
• Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, and other Las Vegas attractions to provide personalized recommendations.
• Identify company executives and ensure their guest reservations are accurate and up to date.

Skills

VIP services

Front desk experience

Concierge experience

Bilingual (preferred)

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas seeks an Ultra-Luxury Concierge to deliver personalized service to VIP guests, manage reservations, and coordinate complex requests across multiple systems while offering expert guidance on local dining and entertainment.

Role requires 21+, a high school diploma or GED, and VIP/concierge experience; preferred Notary and bilingual skills. Competitive hourly wage with comprehensive benefits and growth opportunities within MGM Resorts properties.