VIP Concierge: Insider Access & Luxury Guest Experience

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 38,000 - 58,000; Full time

Job summary

Resorts World Las Vegas is seeking a Concierge to manage guest experiences from pre-arrival to departure and promote resort outlets, dining, shows, spa, and pools. You will handle requests with discretion, provide local area information, and coordinate itineraries from multiple contact points, ensuring impeccable guest service throughout the stay.

Ideal candidates have at least one year in a concierge or VIP role, a polished appearance, and strong English communication along with a commitment to

Qualifications

• Must be able to communicate effectively in English.
• Polished appearance and professional demeanor.
• Demonstrated excellent customer service skills.
• Must understand and adhere to company and departmental rules and procedures.
• Minimum one year of Concierge or VIP guest experience.
• Must have eligibility to work in the United States.

Responsibilities

• Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
• Promote Resorts World Las Vegas' outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
• Process all guest requests and respond promptly and discreetly to guest inquiries.
• Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
• Coordinate guest itineraries prior to the guest's arrival or requests received via phone, fax and/or email.

Skills

Excellent communication in English

Polished appearance

Customer service oriented

VIP guest experience mindset

Education

High School Diploma or equivalent

Job description

Resorts World Las Vegas is seeking a Concierge to manage guest experiences from pre-arrival to departure and promote resort outlets, dining, shows, spa, and pools. You will handle requests with discretion, provide local area information, and coordinate itineraries from multiple contact points, ensuring impeccable guest service throughout the stay.

Ideal candidates have at least one year in a concierge or VIP role, a polished appearance, and strong English communication along with a commitment to