Luxury Concierge - The Mansion at MGM Grand

MGM Resorts International; Las Vegas (NV); Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Income Protection

Professional development opportunities

Free meals in employee dining room

Free parking on all MGM properties

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Descripción de la vacante

MGM Resorts International in Las Vegas seeks an Ultra-Luxury Concierge to deliver personalized service to VIP guests, manage reservations, and coordinate complex requests across multiple systems while offering expert guidance on local dining and entertainment.

Role requires 21+, a high school diploma or GED, and VIP/concierge experience; preferred Notary and bilingual skills. Competitive hourly wage with comprehensive benefits and growth opportunities within MGM Resorts properties.

Formación

• One year of prior relevant experience, preferably in VIP services, front desk or concierge.
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA.
• Current Notary and bilingual preferred.
• Must be 21 years of age or older.
• High School Diploma or GED is required.

Responsabilidades

• Deliver exceptional service in accordance with Ultra-Luxury, AAA Five Diamond, Forbes Travel Guide Five-Star, and brand service standards.
• Assist VIP casino, hotel, and convention guests with hotel check-in, check-out, concierge services, reservations, and guest requests.
• Greet arriving guests at the curb, escort them to the lounge, and conduct follow-up calls after arrival.
• Act as a liaison between departments to coordinate special requests, celebrations, room setups, and other personalized guest experiences.
• Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, and other Las Vegas attractions to provide personalized recommendations.
• Identify company executives and ensure their guest reservations are accurate and up to date.

Conocimientos

VIP services

Front desk experience

Concierge experience

Bilingual (preferred)

Educación

High School Diploma or GED

Descripción del empleo

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Ultra-Luxury Concierge, you'll deliver exceptional, personalized service to VIP Hotel, Casino, and Convention guests by anticipating their needs and creating memorable, high-end experiences. You’ll manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations.

Acting as a liaison between departments, you’ll resolve issues promptly, coordinate special arrangements, to ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards creating WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE:

$22.50 / Per Hour

THE DAY-TO-DAY:

• Deliver exceptional service in accordance with Ultra-Luxury, AAA Five Diamond, Forbes Travel Guide Five-Star, and brand service standards
• Assist VIP casino, hotel, and convention guests with hotel check-in, check-out, concierge services, reservations, and guest requests
• Greet arriving guests at the curb, escort them to the lounge, and conduct follow-up calls after arrival
• Act as a liaison between departments to coordinate special requests, celebrations, room setups, and other personalized guest experiences
• Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, and other Las Vegas attractions to provide personalized recommendations
• Identify company executives and ensure their guest reservations are accurate and up to date

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA
• Current Notary and Bilingual preferred

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development opportunities through employee programs and network groups

• Free meals in our employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts