Concierge Supervisor: Lead Luxury Guest Experiences

MGM Resorts International; Las Vegas (NV); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health & Income Protection

Professional development programs

Free meals in Bellagio employee dining

Free parking on MGM Resorts properties

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

At Bellagio, MGM Resorts International seeks a Concierge Supervisor to lead a team delivering personalized luxury experiences and seamless guest interactions in one of Las Vegas' premier resorts. You will guide staff, uphold standards, and ensure memorable guest moments that encourage return visits.

The role emphasizes anticipating guest needs, fostering teamwork, and maintaining exceptional service. Starting pay is $23.00 per hour plus commissions, with opportunities for growth within MGM

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• Two years of prior relevant experience, preferably in Hotel Concierge Services.
• Previous supervisory or leadership experience in a luxury resort environment preferred.
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.

Responsibilities

• Supervise the daily operations of the Concierge team, including staffing, human resources responsibilities, and guest service interactions to ensure maximum efficiency.
• Ensure knowledge of and enforce department and hotel standards to achieve business and property goals.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Keep the Director or Manager informed of all pertinent department information, report irregularities and issues as they occur, and document situations appropriately.
• Perform administrative tasks, including preparing and distributing reports and assisting guests directly when business volumes require.

Skills

Customer service

Supervisory experience

Interpersonal skills

Hospitality industry experience

Education

High School Diploma or GED

Job description

At Bellagio, MGM Resorts International seeks a Concierge Supervisor to lead a team delivering personalized luxury experiences and seamless guest interactions in one of Las Vegas' premier resorts. You will guide staff, uphold standards, and ensure memorable guest moments that encourage return visits.

The role emphasizes anticipating guest needs, fostering teamwork, and maintaining exceptional service. Starting pay is $23.00 per hour plus commissions, with opportunities for growth within MGM