UI Appeals Manager - Staff Support & Compliance

Department of Labo; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Georgia Department of Labor in Atlanta, GA is seeking an UI Appeals Manager to supervise the staff handling hearing and disposition of contested unemployment insurance cases. You will direct teams, ensure compliance with state and federal laws, and guide staff through complex adjudication processes.

The position requires a Bachelor's degree and several years of supervisory or customer service experience. The department offers a robust benefits package and growth opportunities within Georgia's

Qualifications

• Requires managerial or supervisory experience in related area.
• Bachelor's degree and several years of leadership or supervisory work are expected.
• Customer service experience of 3+ years is preferred.

Responsibilities

• Directs staff activities via subordinate supervisors to ensure program performance.
• Ensures compliance with federal and state laws, rules, and department policies.
• Supervises and trains staff; manages confidential information and complex duties.
• Drafts documents and reports; represents the program to customers and partners.
• Performs other duties as assigned.

Skills

Staff supervision

Customer service

Regulatory awareness

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Georgia Department of Labor in Atlanta, GA is seeking an UI Appeals Manager to supervise the staff handling hearing and disposition of contested unemployment insurance cases. You will direct teams, ensure compliance with state and federal laws, and guide staff through complex adjudication processes.

The position requires a Bachelor's degree and several years of supervisory or customer service experience. The department offers a robust benefits package and growth opportunities within Georgia's