DOL Services Specialist Advanced

Labor, Department of; United States; On-site; USD 41,000 - 51,000; Full time

Job summary

The Georgia Department of Labor (GDOL) is transforming into a forward thinking, future-focused, and resilient organization. It aims to build a connected, collaborative environment where information flows quickly and teams work seamlessly together to serve the public and create meaningful impact.

Join GDOL to be part of a mission-driven team shaping the future. This role advances unemployment services through interviews, counseling, hearings, and precise claims processing in a public service

Qualifications

• Associate's degree AND one year of related experience OR High school diploma or GED AND three years of related experience.
• Minimum of two (2) years claims processing experience.

Responsibilities

• Interviews unemployment applicants to obtain information for services.
• Provides job counseling to identify abilities, needs, and career opportunities.
• Conducts hearings professionally and courteously.
• Performs in-depth fact-finding to determine eligibility for unemployment insurance.
• Communicates unemployment procedures clearly to employers.
• Processes claims from the universal queue and assists customers by phone or in person.

Education

Associate's degree

High school diploma or GED

Job description

Job Title: DOL Services Specialist Advanced

Agency: Department of Labor

Job Requisition ID: JR0000005759

Shift: Day (United States of America)

Compensation Details: 46,000.00

Job Code – SSP091 Pay Grade - G

Job Summary

The Georgia Department of Labor (GDOL) is transforming into a forward thinking, future-focused, and resilient organization - one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

Essential Function and Responsibilities

• Conducts interviews unemployment applicants to obtain the information needed to provide services
• Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities
• Conducts hearings in a professional and courteous manner
• Uses proper interviewing techniques in order to obtain appropriate information
• Conducts in-depth fact-finding interviews to obtain accurate and complete information to determine eligibility for unemployment insurance and resolve claims issues
• Conducts fact finding interviews within established time frames and in accordance with applicable laws and guidelines
• Identifies, documents and resolves separation and availability issues
• Issues proper instructions to claimant regarding unemployment responsibilities
• Demonstrates a comprehensive overall understanding of state law and departmental procedure for the dissemination of information as related to program
• Communicates law and procedures clearly, correctly, and understandably to employers
• Accurately answers claimants' questions relative to program eligibility and explains the appeal process
• Processes claims from the universal queue
• Assists customers in-person and/or by phone with unemployment related issues and questions
• Provides one on one assistance with claims filing process
• Submits all claims related documents to imaging system

Preferred Qualifications

• Associate's degree from an accredited college or university AND One year of related experience OR High school diploma or GED AND Three years of related experience
• Minimum of two (2) years claims processing experience

Minimum Qualifications

• High School diploma/GED and three (3) years of job-related experience
• One (1) year experience at the lower level Employment Svcs Spec 1 (SSP090) or equivalent position

WHY YOU SHOULD APPLY

• Retirement and Savings Plans
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
• Flexible Spending Accounts (healthcare and dependent care)
• Dental
• Vision
• Life
• Disability
• Long Term Care
• Legal
• Paid Time Off
• 13 Holidays
• Annual Leave
• Sick Leave
• Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program
• employee retirement plan
• paid holidays annually
• vacation and sick leave
• health
• dental
• vision
• legal
• disability
• accidental death and dismemberment
• health and childcare spending account

The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law).

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.