UI Appeals Manager - Staff Spt

Labor, Department of; United States; On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts (healthcare

Dependent care

Dental

Vision

Life

Disability

Paid Time Off

Holidays

Annual Leave

Sick Leave

Employee Discounts

Job summary

The Georgia Department of Labor seeks a UI Appeals Manager to oversee hearings and dispositions of contested unemployment insurance cases. Located at 148 Andrew Young International Blvd NE, Atlanta, GA, the role directs staff, ensures compliance with laws and policies, and leads operational improvements.

Ideal candidates have supervisory experience, strong customer service, and excellent communication, analytical and problem-solving abilities, with proficiency in Word and Excel.

Qualifications

• Bachelor's degree in a related field from an accredited college or university required.
• Two (2) years in a managerial or supervisory role in the area of assignment or six (6) years in the area with three (3) years in a managerial or supervisory role.

Responsibilities

• Directs staff activities via subordinate supervisors to ensure program performance measures are met.
• Ensures compliance with federal and state laws, rules and regulations and department policies and procedures.
• Supervises, guides and/or provides instruction for the work assignments of subordinate staff.
• Manages a wide range of office administration duties, including access to confidential information.
• Recommends policies and develops and implements procedures in accordance with department policy.
• Creates, plans and monitors training of subordinate staff.
• Researches, investigates, and reports program data or issues.
• Drafts documents, reports, or presentations.
• Represents program or unit, provides information to internal and external customers.

Skills

Team leadership

Communication skills

Critical thinking

Multi-tasking

Problem solving

MS Word/Excel

Education

Bachelor's degree in a related field

Tools

Microsoft Word

Microsoft Excel

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: UI Appeals Manager - Staff Spt Agency: Department of Labor Job Requisition ID: JR0000002898 Shift: Day (United States of America) Compensation Details: $61,182.00/YR.

Job Description: UI Appeals Manager (Manager, Regulatory Compliance) Job Code: RCM050 Pay Grade: L The Georgia Department of Labor is currently seeking highly qualified applicants to fill the UI Appeals Manager – Staff Support position in the UI Appeals Department. The position is located at 148 Andrew Young International Blvd. NE, Atlanta, Georgia, 30303.

JOB SUMMARY The Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

The UI Appeals Manager performs a variety of functions related to the hearing and disposition of contested Unemployment Insurance cases adjudicated by the Tribunal.

• Directs staff activities via subordinate supervisors to ensure program performance measures are met.
• Ensures compliance with federal and state laws, rules and regulations and department policies and procedures.
• Supervises, guides and/or provides instruction for the work assignments of subordinate staff.
• Manages a wide range of office administration duties for assigned function or program areas, duties may be complex in nature and may involve access to confidential information.
• Recommends policies, develops and implements procedures in accordance with department al policy.
• Creates, plans and monitors training of subordinate staff.
• Researches, investigates, and/or reports program data or issues.
• Drafts documents, reports, or presentations.
• Represents program or unit, provides information and assistance to internal and external customers.
• Performs other duties as assigned.

Preferred Qualifications

• Two or more years of experience supervising or training claims examiner
• And/Or
• Two or more years experience handling or processing appeals related to unemployment insurance claims
• Three or more years of customer service experience

Skills/Abilities

• Ability to lead or supervise several teams at once
• Exceptional communications skills
• Strong critical thinking and analytical skills
• Ability to multi-task
• Independent problem solver
• Well organized with excellent computer skills (intermediate or higher in Microsoft Word and Excel)

WHY YOU SHOULD APPLY

• Retirement and Savings Plans
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
• Flexible Spending Accounts (healthcare and dependent care)
• Dental
• Vision
• Life
• Disability
• Long Term Care
• Legal
• Paid Time Off
• 13 Holidays
• Annual Leave
• Sick Leave
• Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program

ADDITIONAL INFORMATION

In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law).

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

Minimum Qualifications: Bachelor's degree in a related field from an accredited college or university and two (2) years in a managerial or supervisory role in the area of assignment; or six (6) years of experience in the area of assignment, including three (3) years in a managerial or supervisory role.

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.