UI Appeals Manager - Staff Spt

Department of Labo; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Georgia Department of Labor in Atlanta, GA is seeking an UI Appeals Manager to supervise the staff handling hearing and disposition of contested unemployment insurance cases. You will direct teams, ensure compliance with state and federal laws, and guide staff through complex adjudication processes.

The position requires a Bachelor's degree and several years of supervisory or customer service experience. The department offers a robust benefits package and growth opportunities within Georgia's

Qualifications

• Requires managerial or supervisory experience in related area.
• Bachelor's degree and several years of leadership or supervisory work are expected.
• Customer service experience of 3+ years is preferred.

Responsibilities

• Directs staff activities via subordinate supervisors to ensure program performance.
• Ensures compliance with federal and state laws, rules, and department policies.
• Supervises and trains staff; manages confidential information and complex duties.
• Drafts documents and reports; represents the program to customers and partners.
• Performs other duties as assigned.

Skills

Staff supervision

Customer service

Regulatory awareness

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:UI Appeals Manager - Staff SptAgency:Department of LaborJob Requisition ID:JR0000002898Shift:Day (United States of America)Compensation Details:$61,182.00/YR.Job Description:UI Appeals Manager (Manager, Regulatory Compliance)Job Code: RCM050Pay Grade: LThe Georgia Department of Labor is currently seeking highly qualified applicants to fill the UI Appeals Manager – Staff Support position in the UI Appeals Department.The position is located at 148 Andrew Young International Blvd. NE, Atlanta, Georgia, 30303.JOB SUMMARYThe Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.The UI Appeals Manager performs a variety of functions related to the hearing and disposition of contested Unemployment Insurance cases adjudicated by the Tribunal.Essential Function and Responsibilities:Directs staff activities via subordinate supervisors to ensure program performance measures are met.Ensures compliance with federal and state laws, rules and regulations and department policies and procedures.Supervises, guides and/or provides instruction for the work assignments of subordinate staff.Manages a wide range of office administration duties for assigned function or program areas, duties may be complex in nature and may involve access to confidential information.Recommends policies, develops and implements procedures in accordance with department al policy.Creates, plans and monitors training of subordinate staff.Researches, investigates, and/or reports program data or issues.Drafts documents, reports, or presentations.Represents program or unit, provides information and assistance to internal and external customers.Performs other duties as assigned.Preferred QualificationsTwo or more years of experience supervising or training claims examinerAnd/OrTwo or more years experience handling or processing appeals related to unemployment insurance claimsThree or more years of customer service experienceSkills/AbilitiesAbility to lead or supervise several teams at onceExceptional communications skillsStrong critical thinking and analytical skillsAbility to multi-taskIndependent problem solverWell organized with excellent computer skills (intermediate or higher in Microsoft Word and Excel)WHY YOU SHOULD APPLYThe State of Georgia and Georgia Department of Labor offers a generous benefit program with wide variety of available choices:Retirement and Savings PlansHealth Insurance (multiple plans)Flexible / Voluntary BenefitsFlexible Spending Accounts (healthcare and dependent care)DentalVisionLifeDisabilityLong Term CareLegalPaid Time Off13 HolidaysAnnual LeaveSick LeaveOther Leave, including Parental LeaveEmployee Assistance ProgramEmployee DiscountsEmployee Purchasing ProgramADDITIONAL INFORMATION:In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law).Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.Minimum Qualifications:Bachelor's degree in a related field from an accredited college or university and two (2) years in a managerial or supervisory role in the area of assignment; or six (6) years of experience in the area of assignment, including three (3) years in a managerial or supervisory role.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.