UHNW Private Travel Relationship Manager

Scott Dunn; Dallas (TX); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Travel perks

Health & Wellness

401k program

Diversity & Inclusion programs

Career growth opportunities

Volunteer / CSR initiatives

Job summary

Scott Dunn Private is an invitation‑only membership delivering exceptional, hyper‑bespoke travel experiences for Ultra‑High‑Net‑Worth individuals. As a Private Travel Relationship Manager, you’ll take full ownership of a dedicated member portfolio, acting as the trusted advisor for some of the world’s most discerning travelers.

This is a high‑impact, relationship‑led role combining luxury travel expertise, commercial drive, and unparalleled service.

Qualifications

• Minimum 5 years’ experience in luxury travel with proven global travel sales success.
• Demonstrated experience managing face‑to‑face relationships with UHNW clients.
• Strong commercial acumen with a sales‑driven mindset and service excellence focus.
• Comprehensive knowledge of global luxury destinations and products.
• Proven ability to meet and exceed performance targets.
• High proficiency in CRM systems with exceptional attention to detail.
• Willingness to work flexible hours and travel domestically and internationally as required.

Responsibilities

• Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact.
• Prospect, engage, onboard, and retain UHNW members through proactive relationship building.
• Generate demand by inspiring members' annual travel calendars with standout ideas and itineraries.
• Deliver hyper‑bespoke travel planning from enquiry through to post‑travel follow‑up.
• Identify and execute business development opportunities through networks, referrals, and partnerships.
• Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards.
• Maintain detailed member profiles, preferences, and contact strategies within CRM systems.
• Collaborate with global destination experts to deliver seamless, complex itineraries.
• Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences.
• Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required.
• Participate in familiarization trips and share product knowledge with colleagues.
• Support marketing initiatives, member events, and brand‑building activities.
• Build personal brand visibility within UHNW circles and relevant industry networks.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Relationship management

Sales & service excellence

CRM proficiency

Global luxury destinations knowledge

Target achievement

Tools

CRM systems

Job description

Scott Dunn Private is an invitation‑only membership delivering exceptional, hyper‑bespoke travel experiences for Ultra‑High‑Net‑Worth individuals. As a Private Travel Relationship Manager, you’ll take full ownership of a dedicated member portfolio, acting as the trusted advisor for some of the world’s most discerning travelers.

This is a high‑impact, relationship‑led role combining luxury travel expertise, commercial drive, and unparalleled service.