Luxury Private Travel Assistant & Concierge Support

Flight Centre Careers Job Listings; California (MO); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Travel perks/discounts

Health benefits

401k program

Paid Time Off

Global career opportunities

Job summary

Scott Dunn Private, part of Flight Centre Travel Group, seeks a highly organized Private Travel Assistant to support an elite team delivering ultra-personalized luxury travel experiences to members across the UK, USA, and APAC.

You will collaborate with Private Travel Managers and Travel Consultants to enhance every stage of the member journey, from bookings to post-booking administration, in a fast-paced luxury environment.

Qualifications

• Experience in a sales support, luxury service, travel, concierge, or administrative support role.
• Experience supporting high-net-worth or ultra-high-net-worth clients is beneficial.
• Strong interest in luxury travel and exceptional customer service.
• Understanding of luxury service standards and UHNW member expectations.
• Proven ability to manage multiple priorities and meet deadlines.
• Exceptional organizational and planning skills.
• High level of attention to detail and accuracy.
• Strong relationship-building and communication skills.
• Self-motivated with a proactive and positive approach.

Responsibilities

• Provide seamless support to Private Travel Managers and Travel Consultants, ensuring operational excellence across bookings.
• Coordinate administrative, concierge, and member service activities as a trusted partner.
• Follow operational processes and champion best practices within the team.
• Review bookings and documentation to identify discrepancies and minimize errors.
• Enhance member bookings through coordination of restaurants, tours, spa, shows, and other requests.
• Anticipate member needs and proactively deliver exceptional service.
• Liaise with hotel concierges, suppliers, and travel consultants for flawless experiences.
• Create memorable surprise-and-delight experiences tailored to member preferences.
• Maintain records in internal systems and databases with accuracy.
• Manage booking timelines to ensure documentation and post-booking tasks are on schedule.
• Collaborate with product teams to build and maintain supplier relationships.
• Coordinate gifts and personalized touches for members when appropriate.
• Keep current destination knowledge and concierge resources updated.

Skills

Sales support

Luxury travel service

Concierge service

Administrative support

UHNW client handling

Tools

CRM systems

Booking coordination

Job description

Scott Dunn Private, part of Flight Centre Travel Group, seeks a highly organized Private Travel Assistant to support an elite team delivering ultra-personalized luxury travel experiences to members across the UK, USA, and APAC.

You will collaborate with Private Travel Managers and Travel Consultants to enhance every stage of the member journey, from bookings to post-booking administration, in a fast-paced luxury environment.