UHNW Luxury Travel Concierge | Private Assistant

Scott-Dunn; Solana Beach (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Buzz Nights

Global Gathering

Diversity & Inclusion initiatives

Travel perks and staff discounts

Job summary

Scott Dunn, part of Flight Centre Travel Group, seeks a Private Travel Assistant to craft exceptional luxury travel experiences for UHNW members. You will support concierge services, personalized planning, and operational excellence while partnering with a global team.

This role suits someone passionate about luxury travel, client service, and meticulous attention to detail, with arrangements across time zones and occasional after-hours support.

Qualifications

• Experience in sales support, luxury service, travel, concierge, or administrative support.
• Experience supporting high-net-worth or ultra-high-net-worth clients is beneficial.
• Strong interest in luxury travel and exceptional customer service.
• Understanding of luxury service standards and UHNW member expectations.

Responsibilities

• Provide seamless support to Private Travel Managers and Travel Consultants, ensuring operational excellence and accuracy across bookings.
• Act as a trusted partner to the team by coordinating administrative, concierge, and member service activities.
• Follow operational processes and champion best practices across the Scott Dunn Private team.
• Review bookings and documentation to identify discrepancies and minimize potential errors.
• Enhance member bookings through the coordination of restaurants, tours, spa treatments, shows, and other personalized requests.
• Anticipate member needs and proactively deliver exceptional service.
• Liaise with hotel concierge teams, suppliers, and travel consultants to ensure flawless travel experiences.
• Create memorable surprise‑and‑delight experiences tailored to members’ preferences.
• Maintain accurate records within internal systems and databases.
• Manage booking timelines to ensure documentation and post‑booking administration are completed on schedule.
• Collaborate with product teams to build and maintain supplier relationships.
• Coordinate gifts and personalized touches for members when appropriate.
• Maintain current destination knowledge and concierge resource information.
• Ensure destination partners are fully prepared to welcome members and support their travel experience.
• Capture and maintain member preferences within internal systems in a compliant manner.
• Support timely collection of outstanding balances.
• Attend supplier meetings, training sessions, and educational opportunities to enhance destination knowledge.
• Research UHNW travel trends, publications, and member insights to support service innovation.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

Sales support

Luxury service

Travel concierge

Administrative support

UHNW client service

Job description

Scott Dunn, part of Flight Centre Travel Group, seeks a Private Travel Assistant to craft exceptional luxury travel experiences for UHNW members. You will support concierge services, personalized planning, and operational excellence while partnering with a global team.

This role suits someone passionate about luxury travel, client service, and meticulous attention to detail, with arrangements across time zones and occasional after-hours support.