UHNW Private Travel Concierge & Portfolio Lead

Flight Centre Travel Group; Houston (TX); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Travel perks/discounts

Health & Wellness Programs

401k program with partial match

Global career opportunities

Job summary

Flight Centre Travel Group USA is seeking a Private Relationship Travel Manager in Dallas, TX to own a dedicated member portfolio of Scott Dunn Private. You will act as the trusted advisor for UHNW travelers, delivering hyper-bespoke planning and coordinating with a global network of experts.

The role demands luxury travel experience, strong sales drive, and the ability to travel domestically and internationally as required.

Qualifications

• Minimum 5 years' experience in luxury travel with proven global travel sales success.
• Demonstrated experience managing face-to-face relationships with UHNW clients.
• Strong commercial acumen with a sales-driven mindset and service excellence focus.
• Comprehensive knowledge of global luxury destinations and products.
• Proven ability to meet and exceed performance targets.
• High proficiency in CRM systems with exceptional attention to detail.

Responsibilities

• Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact.
• Prospect, engage, onboard, and retain UHNW members through proactive relationship building.
• Generate demand by inspiring members' annual travel calendars with standout ideas and itineraries.
• Deliver hyper-bespoke travel planning from enquiry through to post-travel follow-up.
• Identify and execute business development opportunities through networks, referrals, and partnerships.
• Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards.
• Maintain detailed member profiles, preferences, and contact strategies within CRM systems.
• Collaborate with global destination experts to deliver seamless, complex itineraries.
• Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences.
• Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required.
• Participate in familiarization trips and share product knowledge with colleagues.
• Support marketing initiatives, member events, and brand-building activities.
• Build personal brand visibility within UHNW circles and relevant industry networks.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

UHNW relationships

Luxury travel sales

CRM proficiency

Global destinations

Sales-driven mindset

Tools

CRM systems

Job description

Flight Centre Travel Group USA is seeking a Private Relationship Travel Manager in Dallas, TX to own a dedicated member portfolio of Scott Dunn Private. You will act as the trusted advisor for UHNW travelers, delivering hyper-bespoke planning and coordinating with a global network of experts.

The role demands luxury travel experience, strong sales drive, and the ability to travel domestically and internationally as required.