Luxury UHNW Travel Relationship Manager

Scott-Dunn

Dallas (TX)

On-site

USD 72,000 - 88,000

Full time

14 days+

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Benefits offered by this job

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Travel perks

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Global opportunities

Job summary

Scott Dunn, part of Flight Centre Travel Group, seeks a Private Relationship Travel Manager based in Dallas to deliver hyper-bespoke luxury travel for UHNW members. You will own exclusive client relationships, inspire global travel plans, and drive growth through outstanding service and deep destination knowledge.

The ideal candidate has 5+ years in luxury travel, proven experience with high-net-worth clients, excellent CRM skills, and a sales-driven mindset.

Qualifications

Minimum 5 years’ experience in luxury travel with proven global travel sales success.
Demonstrated experience managing face‑to‑face relationships with UHNW clients.
Strong commercial acumen with a sales‑driven mindset and service excellence focus.
Comprehensive knowledge of global luxury destinations and products.
Proven ability to meet and exceed performance targets.
High proficiency in CRM systems with exceptional attention to detail.

Responsibilities

Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact.
Prospect, engage, onboard, and retain UHNW members through proactive relationship building.
Generate demand by inspiring members’ annual travel calendars with standout ideas and itineraries.
Deliver hyper-bespoke travel planning from enquiry through to post-travel follow-up.
Identify and execute business development opportunities through networks, referrals, and partnerships.
Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards.
Maintain detailed member profiles, preferences, and contact strategies within CRM systems.
Collaborate with global destination experts to deliver seamless, complex itineraries.
Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences.
Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required.
Participate in familiarization trips and share product knowledge with colleagues.
Support marketing initiatives, member events, and brand‑building activities.