Two-Rooftops BDC Leader: Drive Appointments

L0531 Hyundai of North Miami; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Lithia Learning Center

Job summary

Lithia & Driveway is hiring? No, this vacancy is for L0531 Hyundai of North Miami. We are seeking a results-oriented BDC Manager to oversee BDC operations across two dealership rooftops while driving appointments, lead conversion, and customer satisfaction.

Lead, coach, and build a high-performing BDC team, implement standardized processes, and monitor CRM activity to achieve measurable results at both locations.

Qualifications

• BDC management experience in automotive dealerships
• Strong leadership, coaching, and team-building skills
• Experience with CRM systems, internet leads, and customer engagement
• Excellent communication, organizational, and multitasking abilities
• Oversee operations at two dealerships while delivering measurable results
• Valid driver''s license and acceptable driving record

Responsibilities

• Lead, coach, and motivate BDC teams across two dealership rooftops.
• Drive appointment setting, lead conversion, sales opportunities, and customer retention.
• Monitor CRM activity, customer follow-up, and key performance metrics.
• Collaborate with General Managers and dealership leadership to develop strategies and achieve goals.
• Implement consistent processes, training, and accountability across both locations.
• Ensure an outstanding customer experience from the first interaction.

Skills

BDC management

Leadership

Coaching

Team building

CRM experience

Communication

Organization

Multitasking

Education

High School diploma or equivalent

Tools

CRM software

Job description

Lithia & Driveway is hiring? No, this vacancy is for L0531 Hyundai of North Miami. We are seeking a results-oriented BDC Manager to oversee BDC operations across two dealership rooftops while driving appointments, lead conversion, and customer satisfaction.

Lead, coach, and build a high-performing BDC team, implement standardized processes, and monitor CRM activity to achieve measurable results at both locations.