BDC Manager

L0531 Hyundai of North Miami; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Lithia Learning Center

Job summary

Lithia & Driveway is hiring? No, this vacancy is for L0531 Hyundai of North Miami. We are seeking a results-oriented BDC Manager to oversee BDC operations across two dealership rooftops while driving appointments, lead conversion, and customer satisfaction.

Lead, coach, and build a high-performing BDC team, implement standardized processes, and monitor CRM activity to achieve measurable results at both locations.

Qualifications

• BDC management experience in automotive dealerships
• Strong leadership, coaching, and team-building skills
• Experience with CRM systems, internet leads, and customer engagement
• Excellent communication, organizational, and multitasking abilities
• Oversee operations at two dealerships while delivering measurable results
• Valid driver''s license and acceptable driving record

Responsibilities

• Lead, coach, and motivate BDC teams across two dealership rooftops.
• Drive appointment setting, lead conversion, sales opportunities, and customer retention.
• Monitor CRM activity, customer follow-up, and key performance metrics.
• Collaborate with General Managers and dealership leadership to develop strategies and achieve goals.
• Implement consistent processes, training, and accountability across both locations.
• Ensure an outstanding customer experience from the first interaction.

Skills

BDC management

Leadership

Coaching

Team building

CRM experience

Communication

Organization

Multitasking

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership: L0531 Hyundai of North Miami “TWO ROOFTOPS. ONE VISION. UNLIMITED OPPORTUNITY!” Buick GMC of North Miami & Hyundai of North Miami Are Hiring! \"Experience the New Buick. We Are Professional Grade.\" \"Better Drives Us.\" – Hyundai Are You Ready to Lead TWO Dealerships? We are seeking an experienced, results-driven Business Development Center (BDC) Manager to lead BDC operations across Buick GMC of North Miami and Hyundai of North Miami. This is a unique leadership opportunity for someone who knows how to build high-performing teams, maximize lead opportunities, drive appointments, and deliver an exceptional customer experience across two dealerships. As part of Lithia & Driveway (NYSE: LAD), the nation’s largest automotive retailers, we\'re committed to growing our company and growing our people.

What You\'ll Do

• Lead, coach, and motivate BDC teams across two dealership rooftops.
• Drive appointment setting, lead conversion, sales opportunities, and customer retention.
• Monitor CRM activity, customer follow-up, and key performance metrics.
• Collaborate with General Managers and dealership leadership to develop strategies and achieve goals.
• Implement consistent processes, training, and accountability across both locations.
• Ensure an outstanding customer experience from the first interaction.

What We\'re Looking For

• Proven BDC management experience; automotive dealership experience strongly preferred.
• Strong leadership, coaching, and team-building skills.
• Experience with CRM systems, internet leads, and customer engagement.
• Excellent communication, organizational, and multitasking abilities.
• Ability to oversee operations at two dealerships while delivering measurable results.
• Valid driver\'s license and acceptable driving record.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers\' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!