Automotive BDC Specialist — Lead & CRM Coach

L0803 Coon Rapids Chrysler Dodge Jeep Ram; Coon Rapids (MN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway? No, this is L0803 Coon Rapids Chrysler Dodge Jeep Ram in Coon Rapids, MN. They seek a BDC Administrator to manage internet leads, phone opportunities, and customer inquiries while maintaining CRM data and supporting lead distribution and appointment tracking.

The role requires 2+ years in automotive BDC or dealership administration, plus experience with dealership software and CRM platforms. A valid driver's license is required.

Qualifications

• 2+ years of automotive BDC or dealership admin experience.
• 1+ year of experience with dealership software and CRM platforms.
• Valid driver's license with acceptable driving record.

Responsibilities

• Manage and monitor incoming internet leads, phone opportunities, and customer inquiries
• Maintain accurate customer records and activity within dealership CRM systems
• Support lead distribution, appointment tracking, and follow-up processes
• Verify lead information and ensure timely communication with prospective customers
• Audit and update sales opportunities to maintain data integrity and reporting accuracy
• Assist with showroom traffic logging and appointment confirmation activities
• Partner with Sales Managers and BDC Representatives to maximize lead conversion
• Generate reports and support dealership performance tracking
• Provide exceptional customer service through phone, email, text, and digital communication channels
• Help ensure dealership processes and customer experience standards are consistently met

Skills

BDC experience

Dealership administration

CRM experience

Sales support

Customer service

Driver's license

Tools

CRM software

Dealership software

Job description

Lithia & Driveway? No, this is L0803 Coon Rapids Chrysler Dodge Jeep Ram in Coon Rapids, MN. They seek a BDC Administrator to manage internet leads, phone opportunities, and customer inquiries while maintaining CRM data and supporting lead distribution and appointment tracking.

The role requires 2+ years in automotive BDC or dealership administration, plus experience with dealership software and CRM platforms. A valid driver's license is required.