Tuesday through Saturday CSR

Mr. Electric LLC; Johnson City, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mr. Electric LLC is seeking a friendly Customer Service Representative (CSR) to join our team in Johnson City. The CSR serves as the first contact for customers, handling calls, scheduling, and basic billing inquiries in a fast-paced environment.

The ideal candidate will be organized, professional, and able to manage high call volumes while coordinating with the electrical service team. Full-time position with Tuesday–Saturday hours, 8:00 AM–5:00 PM, on-site at our Johnson City location.

Qualifications

• Previous customer service, call center, dispatch, scheduling, or office experience preferred.
• Excellent verbal and written communication skills.
• Professional and friendly telephone manner.
• Strong organizational and time-management skills.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Schedule, confirm, reschedule, and manage electrical service appointments.
• Communicate with customers regarding appointment times, service needs, and technician arrival windows.
• Gather accurate customer and job information and enter it into the scheduling/CRM system.
• Follow up with customers regarding estimates, appointments, and service needs.
• Coordinate daily schedules with technicians and office staff.
• Handle customer questions, concerns, and service issues with patience and professionalism.
• Provide accurate information about services, scheduling, and company policies.
• Maintain accurate customer records and documentation.
• Help maximize technician schedules by efficiently coordinating appointments and routes.
• Process payments and assist with basic billing questions as needed.
• Identify opportunities to provide additional services or schedule follow-up work.
• Maintain a positive, helpful, and professional attitude with customers and coworkers.
• Perform other administrative and customer-service duties as needed.

Skills

Verbal & written communication

Phone etiquette

Organizational skills

Time management

Multitasking

CRM systems

Scheduling software

Attention to detail

Teamwork

Tools

CRM systems

Scheduling software

Job description

Customer Service Representative (CSR)

Mr. Electric

Schedule: Tuesday–Saturday, 8:00 AM–5:00 PM

Position Type: Full-Time

Position Summary

Mr. Electric is seeking a friendly, organized, and dependable Customer Service Representative (CSR) to join our team. The CSR is the first point of contact for our customers and plays an important role in providing an exceptional customer experience while supporting our electrical service team.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling a high volume of phone calls and customer requests in a fast-paced environment.

Key Responsibilities

• Answer incoming customer calls promptly and professionally.
• Schedule, confirm, reschedule, and manage electrical service appointments.
• Communicate with customers regarding appointment times, service needs, and technician arrival windows.
• Gather accurate customer and job information and enter it into the company scheduling/CRM system.
• Follow up with customers regarding estimates, appointments, and service needs.
• Communicate effectively with technicians and office staff to coordinate daily schedules.
• Handle customer questions, concerns, and service issues with patience and professionalism.
• Provide accurate information about services, scheduling, and company policies.
• Maintain accurate customer records and documentation.
• Help maximize technician schedules by efficiently coordinating appointments and routes.
• Process payments and assist with basic billing questions as needed.
• Identify opportunities to provide additional services or schedule follow-up work.
• Maintain a positive, helpful, and professional attitude with customers and coworkers.
• Perform other administrative and customer-service duties as needed.

Qualifications

• Previous customer service, call center, dispatch, scheduling, or office experience preferred.
• Excellent verbal and written communication skills.
• Professional and friendly telephone manner.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with computers, scheduling software, email, and CRM systems.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional when handling difficult customer situations.
• Dependable and punctual.
• Team-oriented with a willingness to learn.

What We’re Looking For

The right candidate will be someone who enjoys helping people, takes ownership of their work, and understands that excellent customer service is essential to the success of our business. Experience in the electrical, home-services, HVAC, plumbing, or other service industries is a plus.

Work Schedule

Tuesday through Saturday

8:00 AM – 5:00 PM

Why Join Mr. Electric?

• Be part of a professional and customer-focused team.
• Work in a supportive, fast-paced environment.
• Opportunity to grow and develop your customer service and administrative skills.
• Play an important role in creating a great experience for every customer.