Customer Service Representative

Mr. Electric of Gulfport; Gulfport (MS); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Dental insurance

Job summary

Mr. Electric of Gulfport is seeking an Entry Level Customer Service Representative to be the main contact for customers. The CSR handles multi-channel communication, schedules service visits, updates account records, and provides essential administrative support to keep daily operations running smoothly.

The role emphasizes empathetic communication, accurate data entry, and collaboration with dispatchers and field personnel to optimize scheduling and service delivery.

Qualifications

• Must have strong verbal and written communication skills.
• Active listening with empathy to customer needs.
• Proficiency with basic office software and email.
• Ability to learn scheduling and CRM systems quickly.
• High accuracy in data entry and record keeping.

Responsibilities

• Handle multi-channel customer inquiries via phone, email, and live chat.
• Schedule, confirm, and update service appointments in management software; coordinate with dispatchers and field staff.
• Maintain accurate customer profiles, service records, and billing details in the database.
• Listen to customer needs and provide empathetic solutions; escalate complex issues as needed.
• Perform daily administrative tasks such as filing, forms, and general office duties.

Skills

Verbal communication

Written communication

Active listening

Empathy

Typing accuracy

Customer service

Scheduling

Office administration

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Dental insurance

Mr. Electric of Gulfport & Hattiesburg is seeking an Entry Level Customer Service Representative.

The Customer Service Representative (CSR) is the main contact for customers. They handle multi-channel communication, schedule service visits, update account records, and provide administrative support to keep daily operations running smoothly.

Core Duties & Responsibilities

• Handle incoming phone calls, perform scheduled outbound follow-ups, and respond to customer inquiries promptly via phone, email, and live messaging platforms.
• Book, confirm, and update customer service appointments in the management software, coordinating closely with dispatchers and field personnel to optimize daily scheduling.
• Input, update, and maintain accurate customer profiles, service records, billing details, and interaction notes in the company database.
• Actively listen to customer needs, provide empathetic and constructive solutions to routine inquiries, and escalat complex service issues to management when necessary.
• Perform day-to-day administrative duties, including electronic document filing, maintaining customer intake forms, and completing general office tasks assigned by management.

Job Qualifications

• High school diploma, GED, or equivalent experience.
• Professional verbal and written communication skills; active listening with an ability to demonstrate genuine empathy.
• Basic computer literacy, including proficiency with email platforms, web browsers, and standard office applications, with the ability to learn internal scheduling and CRM software quickly.
• High accuracy and attention to detail in typing and record management.
• Preferred prior experience in customer service, scheduling or office administration