Customer Experience & Scheduling Specialist

Mr. Electric LLC; Johnson City, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mr. Electric LLC is seeking a friendly Customer Service Representative (CSR) to join our team in Johnson City. The CSR serves as the first contact for customers, handling calls, scheduling, and basic billing inquiries in a fast-paced environment.

The ideal candidate will be organized, professional, and able to manage high call volumes while coordinating with the electrical service team. Full-time position with Tuesday–Saturday hours, 8:00 AM–5:00 PM, on-site at our Johnson City location.

Qualifications

• Previous customer service, call center, dispatch, scheduling, or office experience preferred.
• Excellent verbal and written communication skills.
• Professional and friendly telephone manner.
• Strong organizational and time-management skills.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Schedule, confirm, reschedule, and manage electrical service appointments.
• Communicate with customers regarding appointment times, service needs, and technician arrival windows.
• Gather accurate customer and job information and enter it into the scheduling/CRM system.
• Follow up with customers regarding estimates, appointments, and service needs.
• Coordinate daily schedules with technicians and office staff.
• Handle customer questions, concerns, and service issues with patience and professionalism.
• Provide accurate information about services, scheduling, and company policies.
• Maintain accurate customer records and documentation.
• Help maximize technician schedules by efficiently coordinating appointments and routes.
• Process payments and assist with basic billing questions as needed.
• Identify opportunities to provide additional services or schedule follow-up work.
• Maintain a positive, helpful, and professional attitude with customers and coworkers.
• Perform other administrative and customer-service duties as needed.

Skills

Verbal & written communication

Phone etiquette

Organizational skills

Time management

Multitasking

CRM systems

Scheduling software

Attention to detail

Teamwork

Tools

CRM systems

Scheduling software

Job description

Mr. Electric LLC is seeking a friendly Customer Service Representative (CSR) to join our team in Johnson City. The CSR serves as the first contact for customers, handling calls, scheduling, and basic billing inquiries in a fast-paced environment.

The ideal candidate will be organized, professional, and able to manage high call volumes while coordinating with the electrical service team. Full-time position with Tuesday–Saturday hours, 8:00 AM–5:00 PM, on-site at our Johnson City location.