Customer Service Representative

Mr. Electric; Mount Pleasant (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mr. Electric in Mount Pleasant, MI is seeking a Customer Service Representative to be a key member of the team, handling service requests and customer inquiries with professionalism and courtesy.

You will coordinate with electricians, schedule priorities, and support sales by promoting additional work. The role requires at least two years of admin experience, strong written and verbal communication, and careful data entry in a fast-paced environment.

Job description

Future Opening: Customer Service Representative

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently

Benefits: Benefits package varies by location

At Mr. Electric®, you don’t just work amongst fellow expert electricians. You learn from them, too. We’re big on collaboration, sharing expertise and making each other better. That, plus a competitive salary and the chance to work with a brand with over 23 yearsof excellence, makes working for an independently owned and operated Mr. Electric® franchise a great career move.

Notice

Mr. ElectricLLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. ElectricLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.