Customer Service Representative

Mr. Electric; Buford (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits after 90 days

Job summary

Mr. Electric in Buford, GA is seeking a Customer Service Representative to handle service requests and complaints, coordinate electrician schedules, and support sales activities. The role emphasizes respect, integrity, and customer focus within a collaborative team.

Candidates should have a minimum of two years admin experience; a background in electrical work is a plus. Compensation ranges from $25,000 to $30,000 annually, with health benefits after 90 days and a culture of teamwork in a

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication.
• Detail-oriented with data entry skills.
• Electrical background is a plus.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Assign and direct electricians to appropriate locations and coordinate schedules.
• Perform marketing and sales functions to sell additional work.
• Complete work orders, return calls, respond to complaints.
• Perform other duties and cross-train as needed.

Skills

Admin experience

Communication skills

Data entry

Positive attitude

Team player

Electrical background

Job description

Future Opening: Customer Service Representative

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its “Franchise 500,” Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude, eager to learn
• Team player who can work independently
• Electrical background is a plus

Benefits

Health Benefits package after 90 days

Salary

Dependent on experience

Compensation: 25,000 to 30,000

At Mr. Electric you don’t just work amongst fellow expert electricians. You learn from them, too. We’re big on collaboration, sharing expertise and making each other better. That, plus a competitive salary and the chance to work with a brand with over 23 yearsof excellence, makes working for an independently owned and operated Mr. Electric franchise a great career move.

Notice

Mr. ElectricLLC is the franchisor of the Mr. Electric franchised system. Each Mr. Electric franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. ElectricLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.