Entry-Level Customer Support & Scheduling Specialist

Mr. Electric of Gulfport; Gulfport (MS); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Dental insurance

Job summary

Mr. Electric of Gulfport is seeking an Entry Level Customer Service Representative to be the main contact for customers. The CSR handles multi-channel communication, schedules service visits, updates account records, and provides essential administrative support to keep daily operations running smoothly.

The role emphasizes empathetic communication, accurate data entry, and collaboration with dispatchers and field personnel to optimize scheduling and service delivery.

Qualifications

• Must have strong verbal and written communication skills.
• Active listening with empathy to customer needs.
• Proficiency with basic office software and email.
• Ability to learn scheduling and CRM systems quickly.
• High accuracy in data entry and record keeping.

Responsibilities

• Handle multi-channel customer inquiries via phone, email, and live chat.
• Schedule, confirm, and update service appointments in management software; coordinate with dispatchers and field staff.
• Maintain accurate customer profiles, service records, and billing details in the database.
• Listen to customer needs and provide empathetic solutions; escalate complex issues as needed.
• Perform daily administrative tasks such as filing, forms, and general office duties.

Skills

Verbal communication

Written communication

Active listening

Empathy

Typing accuracy

Customer service

Scheduling

Office administration

Education

High school diploma/GED

Tools

CRM software

Job description

Mr. Electric of Gulfport is seeking an Entry Level Customer Service Representative to be the main contact for customers. The CSR handles multi-channel communication, schedules service visits, updates account records, and provides essential administrative support to keep daily operations running smoothly.

The role emphasizes empathetic communication, accurate data entry, and collaboration with dispatchers and field personnel to optimize scheduling and service delivery.