Customer Care & Dispatch Specialist - Mon-Fri 8–4:30

IANS; Frederick (CO); On-site; Full time

Job description

Overview

Join the Titus Electrical Services team as a full-time Customer Service Rep (CSR) at our Frederick, CO office. We are seeking an empathetic individual to provide excellent customer care over the phone and support administrative tasks.

What you would gain by joining our customer care team: a competitive wage of $16 - $25/hr, a great benefits package including health & life insurance, frequent bonuses based on performance, paid holidays, PTO, flex time off, a wellness plan, 401(k) matching, and Roth IRA account. Our Customer Service Representatives enjoy ongoing training with opportunities for advancement.

Responsibilities

As a Customer Service Rep (CSR), you save the day by providing administrative support for our customers and field technicians. You handle a high volume of inbound phone calls, emails, and chats, managing your time well as you prioritize multiple requests. You assist customers with setting up new accounts, navigating our website, or paying their bill, while treating each person like your favorite customer. You are self-motivated, independent, and proactively resolve problems to make every customer a happy one.

Your data entry skills are used to manage scheduling duties in our office. You provide accurate, detailed information about electrical job orders over the phone and dispatch urgent service requests with a cheerful demeanor. You are a true team player, open to constructive feedback and value ongoing training. You’re proud of the role you play on the team.

Qualifications

• Excellent phone skills
• Computer and data entry skills, including proficiency with Microsoft Word and Excel
• Other job duties as assigned by management

Experience in a customer-facing role is preferred. Are you punctual and dependable? Can you effectively prioritize multiple administrative tasks? Are you organized and attentive to detail? Do you have strong communication and customer care skills?

Schedule

This administrative customer care position works Monday - Friday, 8 am - 4:30 pm with weekends off.