Customer Service Rep (CSR) - Mead

tituselectricians; Mead (CO); On-site; USD 45,847,000 - 71,635,000; Full time

Benefits offered by this job

Health & life insurance

401(k) matching

Roth IRA

Paid holidays

PTO

Flex time off

Wellness plan

Job summary

Titus Electrical Services in Frederick, CO is hiring a full-time Customer Service Rep (CSR) to join our team. We offer a friendly, family-like atmosphere and weekends off, with a competitive wage and excellent benefits. You will handle customer inquiries over the phone, support scheduling, and help keep our office running smoothly.

This role emphasizes empathy, clear communication, and reliability. You will manage inbound calls, assist customers and field technicians, enter data accurately, and

Qualifications

• Experience in a customer-facing role is preferred.
• Strong phone and data-entry skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Provide administrative support for customers and field technicians.
• Handle a high volume of inbound phone calls, emails, and chats.
• Manage scheduling and entry of accurate information in the system.
• Dispatch urgent service requests and keep customers informed of status.
• Collaborate with team and accept feedback for ongoing training.

Skills

Phone skills

Data entry

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

Join the Titus Electrical Services team as a full-time Customer Service Rep (CSR) -at our Frederick, CO office. We're seeking an empathetic individual to provide excellent customer care over the phone. Have you been searching for an administrative job that allows you to enjoy weekends off? Would you like to join an established company that treats its employees like family? Yeah, you would! Keep reading because it gets even better...

What would you gain by joining our customer care team? How does a competitive wage of $16 - $25/hr sound? Maybe you'd also enjoy a great benefits package, including health & life insurance, frequent bonuses based on performance, paid holidays, PTO, flex time off, a wellness plan, 401(k) matching, and Roth IRA account. Our Customer Service Representatives enjoy ongoing training with opportunities for advancement.

TITUS ELECTRICAL SERVICES: OUR ORIGIN STORY

With a reputation for dependable, trustworthy, and speedy service, we are known as your neighborhood electrician. Our family-owned company has over 50 years of combined experience as well as the knowledge, skills, and expertise to meet any electrical need. We are always upfront and we do the right thing even when no one is looking. Our commitment is to make sure that nobody in our community has to live in the dark, be zapped by a wire, or shocked by a charge.

SAVING THE DAY AS A CUSTOMER SERVICE REP (CSR)

As a Customer Service Rep (CSR), you save the day by providing administrative support for our customers and field technicians. You handle a high volume of inbound phone calls, emails, and chats, managing your time well as you prioritize multiple requests. Whether you're helping someone set up a new account, navigate our website, or pay their bill, you treat each person like your favorite customer. Self-motivated and independent, you proactively resolve problems and seek to make every customer a happy one!

Your data entry skills come in handy as you manage scheduling duties in our office. Our crew relies on you to provide accurate, detailed information about their electrical job orders over the phone. You demonstrate patience and maintain a cheerful demeanor as you dispatch urgent service requests. As a true team player, you're open to constructive feedback and value opportunities for ongoing training. You're proud of the role you play on our team and find satisfaction in answering the call for help!

WHAT WE'RE LOOKING FOR IN A CUSTOMER SERVICE REP (CSR)

We're seeking someone with a positive attitude and a friendly personality who has the following qualifications:

• Excellent phone skills
• Computer and data entry skills, including proficiency with Microsoft Word and Excel
• Other job duties as assigned by management.
  

Experience in a customer-facing role is preferred. Are you punctual and dependable? Can you effectively prioritize multiple administrative tasks? Are you organized and attentive to detail? Do you have strong communication and customer care skills? Then you might be the perfect person for this office job!

YOUR SCHEDULE AS A CUSTOMER SERVICE REP (CSR)

This administrative customer care position works Monday - Friday, 8 am - 4:30 pm. Enjoy your weekends off!