Customer Service Rep (CSR) - Dispatcher

IANS; Frederick (CO); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Health & life insurance

Frequent bonuses based on performance

PTO and flex time off

401(k) matching

Roth IRA account

Ongoing training

Job summary

IANS is seeking a full-time Customer Service Rep (CSR) at our Frederick, CO office. You will provide excellent customer care over the phone, offer administrative support, and assist customers with account management.

Your responsibilities include handling inbound calls, processing service requests, and managing scheduling duties, all while ensuring a positive customer experience. Enjoy a competitive wage of $16 - $25/hr and a comprehensive benefits package that includes health insurance, paid time off, and 401(k) matching.

Qualifications

• Punctual and dependable with strong communication skills.
• Ability to effectively prioritize multiple administrative tasks.
• Experience in a customer-facing role is preferred.

Responsibilities

• Provide administrative support for customers and field technicians.
• Handle a high volume of inbound calls, emails, and chats.
• Assist customers with account setup and billing inquiries.

Skills

Excellent phone skills

Data entry skills

Customer care skills

Organizational skills

Communication skills

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Join the Titus Electrical Services team as a full-time Customer Service Rep (CSR) at our Frederick, CO office. We are seeking an empathetic individual to provide excellent customer care over the phone and support administrative tasks.

What you would gain by joining our customer care team: a competitive wage of $16 - $25/hr, a great benefits package including health & life insurance, frequent bonuses based on performance, paid holidays, PTO, flex time off, a wellness plan, 401(k) matching, and Roth IRA account. Our Customer Service Representatives enjoy ongoing training with opportunities for advancement.

Responsibilities

As a Customer Service Rep (CSR), you save the day by providing administrative support for our customers and field technicians. You handle a high volume of inbound phone calls, emails, and chats, managing your time well as you prioritize multiple requests. You assist customers with setting up new accounts, navigating our website, or paying their bill, while treating each person like your favorite customer. You are self-motivated, independent, and proactively resolve problems to make every customer a happy one.

Your data entry skills are used to manage scheduling duties in our office. You provide accurate, detailed information about electrical job orders over the phone and dispatch urgent service requests with a cheerful demeanor. You are a true team player, open to constructive feedback and value ongoing training. You’re proud of the role you play on the team.

Qualifications

• Excellent phone skills
• Computer and data entry skills, including proficiency with Microsoft Word and Excel
• Other job duties as assigned by management

Experience in a customer-facing role is preferred. Are you punctual and dependable? Can you effectively prioritize multiple administrative tasks? Are you organized and attentive to detail? Do you have strong communication and customer care skills?

Schedule

This administrative customer care position works Monday - Friday, 8 am - 4:30 pm with weekends off.