Customer Service Rep (CSR) - Longmont

Titus Electrical Services; Longmont (CO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health & life insurance

Bonuses

Paid holidays

PTO

401(k) matching

Job summary

Titus Electrical Services in Colorado is hiring a full-time Customer Service Rep (CSR) to support our dispatch team and office operations. You’ll handle inbound calls, assist customers with accounts, bill payments, and scheduling while providing empathetic care.

We offer a competitive wage, weekends off, and a comprehensive benefits package including health and life insurance, bonuses, paid holidays, PTO, flex time off, wellness plan, and retirement matching options.

Qualifications

• Experience in a customer-facing role is preferred.
• Excellent phone skills.
• Proficiency with Microsoft Word and Excel for data entry.
• Strong organization and attention to detail.

Responsibilities

• Handle a high volume of inbound calls, emails, and chats.
• Provide accurate information about job orders and scheduling.
• Assist with dispatch duties and coordination with field technicians.
• Maintain a cheerful, professional demeanor and be a team player.

Skills

Phone skills

Data entry

MS Word

MS Excel

Job description

Join the Titus Electrical Services team as a full-time Customer Service Rep (CSR) at our CO office. We’re seeking an empathetic individual to provide excellent customer care and dispatch electrical technicians over the phone. Have you been searching for an administrative job that allows you to enjoy weekends off? Would you like to join an established company that treats its employees like family? Yeah, you would! Keep reading because it gets even better…

What would you gain by joining our customer care team? How does a competitive wage of $16 - $25/hr sound? Maybe you’d also enjoy a great benefits package , including health & life insurance, frequent bonuses based on performance, paid holidays, PTO, flex time off, a wellness plan, 401(k) matching, and Roth IRA account. Our Customer Service Representatives enjoy ongoing training with opportunities for advancement. Do we have your attention yet?

TITUS ELECTRICAL SERVICES: OUR ORIGIN STORY

With a reputation for dependable, trustworthy, and speedy service, we are known as your neighborhood electrician. Our family-owned company has over 50 years of combined experience as well as the knowledge, skills, and expertise to meet any electrical need. We are always upfront and we do the right thing even when no one is looking. Our commitment is to make sure that nobody in our community has to live in the dark, be zapped by a wire, or shocked by a charge.

In order to do this, we must assemble the most elite team of electricians available. Superpowers are not required but the ability to handle power safely and treat citizens with respect is a must! We aren’t just any old electrical company, we are truly like a family. Protecting and supporting each other while working hard and having fun in the process! A love for our craft and pride in our work combined with our winning mindset makes for a successful and happy team. If you’re with us, your opportunities for growth are endless, as are the benefits and perks that you enjoy!

SAVING THE DAY AS A CUSTOMER SERVICE REP (CSR)

As a Customer Service Rep (CSR), you save the day by providing administrative and dispatch support for our customers and field technicians. You handle a high volume of inbound phone calls, emails, and chats, managing your time well as you prioritize multiple requests. Whether you’re helping someone set up a new account, navigate our website, or pay their bill, you treat each person like your favorite customer. Self-motivated and independent, you proactively resolve problems and seek to make every customer a happy one!

Your data entry skills come in handy as you manage scheduling and dispatch duties in our office. Our crew relies on you to provide accurate, detailed information about their electrical job orders over the phone. You demonstrate patience and maintain a cheerful demeanor as you dispatch urgent service requests. As a true team player, you’re open to constructive feedback and value opportunities for ongoing training. You’re proud of the role you play on our team and find satisfaction in answering the call for help!

WHAT WE’RE LOOKING FOR IN A CUSTOMER SERVICE REP (CSR)

We’re seeking someone with a positive attitude and a friendly personality who has the following qualifications:

• Excellent phone skills
• Computer and data entry skills, including proficiency with Microsoft Word and Excel
• Other job duties as assigned by management.
  

Experience in a customer-facing role is preferred. Are you punctual and dependable? Can you effectively prioritize multiple administrative tasks? Are you organized and attentive to detail? Do you have strong communication and customer care skills? Then you might be the perfect person for this office job!

YOUR SCHEDULE AS A CUSTOMER SERVICE REP (CSR)

This administrative customer care position works Monday - Friday, 8 am - 4:30 pm. Enjoy your weekends off!

ARE YOU READY TO JOIN OUR DISPATCH TEAM?

If you can deliver excellent customer care over the phone and feel that you would be right for this office job. We look forward to meeting you!