Secret-Cleared Service Desk Technician – Onsite/Remote

General Dynamics Information Technology, Inc.; El Segundo (CA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Service Desk Technician to support DoD, intelligence community, and federal civilian agencies as they modernize information systems.

You will help ensure today is safe and tomorrow is smarter, delivering cost-effective, next-generation IT solutions and services. Responsibilities include troubleshooting for network, desktop, and systems hardware/software; supporting laptops and peripherals; and logging incidents in Jira Service

Qualifications

• 3+ years of related experience in service desk or IT support.
• Ability to obtain Interim Secret Clearance within 3 months; Secret Clearance preferred.
• U.S. Citizenship required.

Responsibilities

• Provide technical support for network, desktop, and systems hardware/software.
• Troubleshoot laptops, thin clients, and peripherals; respond to queries by email, phone or chat.
• Log incidents in Jira Service Management and track progress end-to-end.
• Assist on-site personnel at Los Angeles Air Force Base and remote users across the US.

Skills

Desktop Computers

Remote Support

Troubleshooting

Team communication

Customer service

Education

Technical Training, Certification(s) or Degree

Tools

Jira Service Management

Microsoft Active Directory

Job description

General Dynamics Information Technology, Inc. is seeking a Service Desk Technician to support DoD, intelligence community, and federal civilian agencies as they modernize information systems.

You will help ensure today is safe and tomorrow is smarter, delivering cost-effective, next-generation IT solutions and services. Responsibilities include troubleshooting for network, desktop, and systems hardware/software; supporting laptops and peripherals; and logging incidents in Jira Service