TS/SCI IT Hardware Technician – Desktop & Peripherals

General Dynamics Information Technology; Bellevue Second IV Precinct (NE); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility opportunities

Paid education and certifications

Cutting-edge technology experience

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) at Offutt AFB, NE, is seeking an experienced IT hardware technician to deliver desk-side deployments and handle hardware replacements for end-users. You will troubleshoot endpoints, peripherals, and secure KVMs, ensuring system stability and secure configurations.

The role requires 3+ years of related experience, TS/SCI eligibility, and ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or CySA is preferred.

Qualifications

• Hands-on deployment to end-user workstations and hardware replacements.
• Experience with BIOS/UEFI, TPM, Secure Boot, and hardware diagnostics.
• Experience with AD/Azure AD domain joins and enterprise configuration compliance.

Responsibilities

• Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling.
• Install, configure, and validate peripherals including smart card/CAC readers and enterprise headsets.
• Conduct post-repair functionality checks for system stability and network connectivity.
• Triage, manage, and resolve hardware incident tickets daily within ServiceNow.
• Monitor and reconcile on-hand stock quantities in ServiceNow for accurate inventory.
• Update CMDB records, asset states, and user mappings for integrity.
• De-install and recover decommissioned endpoints and accessories.
• Sanitize and process retired hardware per asset disposition guidelines.
• Update ServiceNow asset records from active to retired/disposed.

Skills

Computer Hardware

Desktop Computers

Information Technology (IT) Services

Education

AA/AS

Job description

General Dynamics Information Technology (GDIT) at Offutt AFB, NE, is seeking an experienced IT hardware technician to deliver desk-side deployments and handle hardware replacements for end-users. You will troubleshoot endpoints, peripherals, and secure KVMs, ensuring system stability and secure configurations.

The role requires 3+ years of related experience, TS/SCI eligibility, and ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or CySA is preferred.