Datacenter Hardware Technician

General Dynamics IT; Bellevue Second IV Precinct (NE); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility support

Paid education and certifications

Generous vacation and holidays

Job summary

General Dynamics IT seeks an experienced desk-side hardware technician for Offutt AFB, NE. You will deploy, configure, and replace end-user hardware, monitor peripherals, and ensure system stability with validated post-repair checks.

You must triage incidents in ServiceNow, manage asset records, and maintain CMDB integrity while adhering to security and compliance standards. US citizenship and TS/SCI eligibility are required.

Qualifications

• AA/AS (or equivalent experience) required.
• 3+ years of related experience.
• US Citizenship Required.
• Security Clearance Level: Top Secret with SCI eligibility.

Responsibilities

• Deliver targeted desk-side deployments and hardware replacements to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, and accessories.
• Install and validate peripherals including smart card/CAC readers, keyboards, mice, and headsets.
• Conduct post-repair checks for stability and network connectivity.
• Triage and resolve hardware incidents in ServiceNow to meet SLAs.
• Update CMDB, asset states, and user mappings for inventory integrity.

Skills

Computer Hardware

Desktop Computers

Information Technology (IT) Services

Education

AA/AS (or equivalent experience)

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: SCA

Job Qualifications:

• Skills: Computer Hardware, Desktop Computers, Information Technology (IT) Services
• Certifications: None
• Experience: 3 + years of related experience
• US Citizenship Required: Yes

Job Description:

• Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling (DisplayPort, HDMI).
• Install, configure, and validate peripherals, including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets.
• Conduct post-repair functionality checks to ensure immediate system stability, network connectivity, and peripheral integration.
• Triage, manage, and resolve hardware incident (INC) tickets daily within ServiceNow to meet established service level agreements (SLAs).
• Monitor, adjust, and reconcile on-hand stock quantities in ServiceNow to ensure accurate inventory counts for all endpoint devices and peripherals.
• Update Configuration Item (CI) records, asset states, and assigned user mappings to maintain Configuration Management Database (CMDB) integrity.
• De-install and recover decommissioned endpoints, legacy displays, secure KVMs, and associated accessories from desk environments.
• Sanitize, sort, and process retired hardware according to organization asset disposition and security compliance guidelines.
• Update ServiceNow asset records from active to retired/disposed status to maintain clean, audit-ready chain-of-custody tracking.

Preferred Qualifications

• Hands on experience with enterprise imaging tools, PXE deployment, Windows/Mac/Linux OS installation, and system provisioning.
• Working knowledge of BIOS/UEFI settings, TPM, Secure Boot, device driver injection, and hardware diagnostics.
• Experience with AD/Azure AD domain joins, group policy, and enterprise configuration compliance.
• Familiarity with NIST sanitization standards and secure decommissioning procedures.
• Strong troubleshooting skills across hardware, software, networking, and system configuration layers.
• Ability to maintain documentation, follow SOPs, and support high tempo operational environments.
• Excellent communication and customer service skills for direct interaction with mission operators.

WHAT YOU'LL NEED TO SUCCEED:

• AA/AS (or equivalent experience)
• 3+ years of experience
• Security Clearance Level: Top Secret with SCI eligibility
• Required Certifications: ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or CySA+
• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications -
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday.

The likely hourly rate for this position is between $31.45 - $42.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

T elecommuting Options: Onsite

Work Location: USA NE Offutt AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provide