TS/SCI Service Desk Specialist — Onsite IT Support

General Dynamics Information Technology (GDIT); Newington (VA); On-site; USD 89,000 - 121,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) in Virginia is seeking a Service Desk Specialist to support first-line IT operations, troubleshoot hardware, software, and network issues, and ensure mission readiness across the enterprise.

You will work with end-users, system administrators, and tier-three teams, aiming for high first-contact resolution and customer satisfaction using ServiceNow or Remedy; US citizenship and Top Secret/SCI clearance are required.

Qualifications

• Bachelor Degree or combination of relevant experience.
• Certification DOW IAT-II (CompTIA Security+ CE or equivalent).
• 1+ years of related IT service desk or help desk experience.
• Experience with Microsoft Active Directory, Microsoft Office Suite, ServiceNow & Remedy ticketing systems, CUCM, Fiber Optic Cable.

Responsibilities

• Troubleshoot hardware, software, and network issues to minimize downtime.
• Collaborate with end-users, admins, and tier-3 teams to diagnose and resolve complex IT service requests.
• Drive high first-contact resolution and customer satisfaction through structured ticketing workflows.

Skills

Customer Support

Information Technology (IT) Systems

Information Technology Operations

Systems Engineering

Troubleshooting

Education

Bachelor Degree

Tools

ServiceNow

Remedy

Active Directory

CUCM

Fiber Optic Cable

Job description

General Dynamics Information Technology (GDIT) in Virginia is seeking a Service Desk Specialist to support first-line IT operations, troubleshoot hardware, software, and network issues, and ensure mission readiness across the enterprise.

You will work with end-users, system administrators, and tier-three teams, aiming for high first-contact resolution and customer satisfaction using ServiceNow or Remedy; US citizenship and Top Secret/SCI clearance are required.